Senior Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee post-sale strategies and execution for ClickUp's most significant and strategic enterprise clients.

• Take responsibility for delivery outcomes from the moment contracts are signed through to measurable client results.

• Lead enterprise SaaS implementations through the phases of scope definition, mobilization, delivery, go-live, stabilization, and handover.

• Act as the main point of contact for clients, fostering relationships with executive sponsors and program leaders.

• Navigate complex stakeholder environments within enterprises and facilitate alignment among various client functions.

• Deliver projects in accordance with scope, timelines, budgeted hours, and quality standards while applying change control measures.

• Convert customer business requirements into internal deliverables and milestones.

• Manage engagement governance, which includes kickoffs, working sessions, sponsor check-ins, SteerCo meetings, and status reporting.

• Lead and coordinate multidisciplinary teams while providing guidance, direction, and support.

• Oversee risks, issues, and dependencies using RAID logs and serve as the primary escalation contact.

• Handle engagement financials, encompassing hours burned, forecasting, utilization, and margin management.

• Assist clients in transitioning from manual workflows to AI-assisted and agent-driven operations.

• Take ownership of post-go-live adoption outcomes and monitor value realization.

• Identify opportunities for expansion and collaborate with Account Executives for co-selling.

• Establish value baselines, monitor benefits, and generate value assessments to support contract renewals and expansions.

• Design governance frameworks and processes for continuous improvement.

• Manage communication regarding delivery, escalations, change-readiness assessments, and enablement plans.

• Contribute to templates, playbooks, and AI workflows to enhance the Engagement Management practice.

⛳️ Requirements

• A minimum of 5 years of experience in software and/or services delivery.

• At least 2 years of experience in a role as the accountable project, program, or engagement lead.

• Demonstrated success in managing enterprise SaaS deployments from kickoff to go-live and subsequent adoption.

• Strong understanding of SaaS implementation basics, which include workspace and data architecture, permissions and SSO, integrations, data migration, change management, and enablement.

• Proficient in Agile, Waterfall, and hybrid delivery methodologies.

• Experience in managing engagement budgets, Statements of Work, change requests, and margins.

• Proven ability to lead cross-functional and distributed teams that include client, partner, and internal resources.

• Practical experience with AI and advising clients on automation and agent usage.

• Excellent written and verbal communication skills.

• Preferred: experience in work management or SaaS software, professional services firms, agencies, or regulated industries.

• Preferred: PMP Certification.

• Must have legal authorization to work in the country where you are based.

• ClickUp is unable to sponsor or assume sponsorship of an employment visa for this non-engineering, non-product position.

🏝️ Benefits

• Equity.

• 401k.

• Health, Dental, and Vision insurance.

• Spending accounts.

• Life & Disability insurance.

• Paid parental leave.

• Flexible paid time off.

• Enhanced employee assistance program.

• Employee wellness stipend.

• Professional development stipend.

• Access to AI-driven work management tools, including ClickUp Brain and Super Agents.

• Career advancement opportunities from Engagement Manager to Senior or Principal Engagement Manager.