Regional Aftersales Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist Dealers in achieving and sustaining the Dealer Standards established by Network Development.

• Ensure that Dealer Staff receive comprehensive training.

• Offer continuous training and support to enhance Dealer Performance.

• Implement initiatives aimed at increasing Customer Satisfaction through service enhancements and customer engagement initiatives.

• Support regional marketing campaigns and communication strategies.

• Evaluate Dealer activities and formulate improvement plans as necessary.

• Guarantee adherence to Dealer Standards and best practices.

• Perform audits and deliver constructive feedback to uphold high service quality.

• Aid in the efficient resolution of Customer complaints and issues.

• Provide coaching to individual Dealers and oversee improvement action plans.

• Work in conjunction with the Customer Experience Manager to deploy solutions and elevate customer satisfaction.

• Analyze Dealer performance and revenue to pinpoint areas for growth.

• Collaborate with the Service Operations team to execute corrective actions and ensure sustainable business growth in the region.

⛳️ Requirements

• A minimum of 5 years of experience in automotive service operations, either in a dealer group or OEM.

• A demonstrated history of success in aftersales service management, especially in a regional context.

• Exceptional communication and interpersonal skills.

• Proficient in using digital tools and platforms for service operations.

• Strong analytical abilities with the capability to interpret data and make informed decisions.

• A dedicated focus on enhancing customer satisfaction and advancing the success of the aftersales business.

• Resilient in high-pressure situations, with a results-oriented mindset and a passion for achieving ambitious objectives.

• Committed to ensuring seamless aftersales operations and contributing to brand growth in the designated region.

• A customer-centric mindset with a proactive approach to issue resolution.

• Collaborative, capable of working effectively with diverse stakeholders.

• Adaptable and receptive to embracing change and innovation in a dynamic environment.

🏝️ Benefits

• 25 days of annual leave plus bank holidays.

• Company pension scheme.

• Geely ECOS scheme.

• Car allowance.

• x6 Life assurance.

• Enhanced Maternity and Paternity Pay.

• Medicash.

• Bike2work scheme.