Senior Engagement Delivery Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Lead intricate customer engagements.

• Ensure the effective delivery of strategic technology initiatives.

• Oversee multiple engagements simultaneously.

• Foster delivery governance and enhance customer satisfaction.

• Manage financial outcomes and associated risks.

• Align with executive stakeholders.

• Lead cross-functional teams effectively.

• Manage complex programs and portfolios.

• Navigate through escalations efficiently.

• Cultivate trusted relationships with senior customer stakeholders.

⛳️ Requirements

• Experienced Engagement Delivery Senior Manager.

• Extensive background in Professional Services, consulting, or enterprise technology sectors.

• Demonstrated ability to lead cross-functional teams.

• Proven capability to manage complex programs and portfolios.

• Ability to navigate escalations and establish trusted relationships with senior customer stakeholders.

• Strong leadership, business acumen, executive communication, financial management, and structured problem-solving skills.

• Experience with cloud technologies and digital transformation is highly desirable.

• Experience with large public-sector financial institutions or major government-owned banks is considered a strategic advantage.

• Certifications such as PMP, Agile/Scrum, ITIL, COBIT, or equivalent are considered beneficial.

🏝️ Benefits

• Salesforce benefits and resources that support balance and well-being.

• AI agents designed to enhance employee impact.

• Reasonable accommodations available during the application or recruitment process.

• Equal opportunity and non-discrimination protections.