Senior Email Operations Team Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of email-channel-driven attributed revenue as a key business objective.

• Develop email and push notification strategies that are in line with product and marketing initiatives.

• Spearhead initiatives aimed at reducing churn and re-engaging customers through email and push notifications.

• Establish the email roadmap for 2026 and beyond across three distinct products.

• Clarify the role of email within multi-channel orchestration.

• Convert behavioral signals, predictive churn scores, and lifecycle classifications into effective segmentation logic and program triggers.

• Identify data needs for email programs and manage data requests accordingly.

• Oversee the team’s contribution to the revenue attribution framework.

• Collaborate with data teams on lifecycle-stage KPIs and the validation of attribution.

• Manage email dashboards in partnership with the data team.

• Leverage generative and agentic AI tools for enhanced personalization and automation.

• Lead and mentor a team of three email marketing specialists.

• Coordinate efforts with stakeholders in email development, data, demand generation, and product.

• Maintain and refine automated email journeys for all four products within airEML.

• Ensure email deliverability and list health on a large scale.

⛳️ Requirements

• 5+ years of experience in email marketing as a senior contributor or leader, focusing on retention marketing or lifecycle marketing.

• Preferred experience in B2C or B2B SaaS/subscription products at scale.

• Demonstrated end-to-end management of an email and/or retention/lifecycle program, including strategy formulation, journey design, segmentation logic, and KPI accountability.

• Knowledge of attribution models and attribution windows.

• Experience with behavioral data and predictive models for segmentation, such as churn scoring or lifecycle stage classification.

• Proficient with major marketing automation or email platforms such as Braze, Klaviyo, Iterable, Marketo, HubSpot, or an equivalent internal solution.

• Experience collaborating across functions with Product and Data Science teams.

• Ability to think strategically at the program level.

• Strong analytical capabilities, including proficiency in dashboards and data sourced from warehouses.

• Understanding of email deliverability and list health management at scale (100K+ subscriber base).

• A Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent practical experience.

• Upper-Intermediate (B2) or higher proficiency in English, both written and spoken.

• Experience in a multi-product or multi-brand setting.

🏝️ Benefits

• Flexible working environment with options for remote and hybrid work.

• Performance-based bonus system.

• Stock options available.

• Access to courses, conferences, and other learning resources.

• Opportunities for career advancement and internal mobility.

• Health coverage tailored to the requirements of each country.

• Wellness programs and access to fitness options.

• Quarterly company-wide Mental Health Days.

• Flexibility for parents.

• airSlate Junior Club for children.

• Company-wide family days.

• Pet-friendly workplace.

• Charitable initiatives through the airSlate Care program.

• Matching employee donations.

• Transparent communication and company-wide Q&A sessions.