This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of customer performance and engagement following purchase, which includes managing cancellation processes, order oversight, loyalty programs, and referral experiences.

• Develop post-purchase features comprehensively, starting from customer research and UX design all the way through to launch.

• Collaborate with the Retention team, Engineering, and Data departments on the development of features.

• Manage analytics reporting related to engagement and features.

• Recognize leading indicators of feature usage and their correlation to customer retention.

• Oversee upsell, cross-sell, and retention metrics, focusing on price modeling, positioning, and testing.

• Assist members in discovering and constructing custom Grüns nutrition packs across the entire product range.

• Establish a repeatable and scalable function for post-purchase testing.

⛳️ Requirements

• 3–7 years of experience in product management, e-commerce, or retention-focused roles.

• Ideally, have experience at a DTC (Direct-to-Consumer) company or an organization that provides digital experiences as a fundamental aspect of its services.

• Proficiency in Claude Code and Claude Design or comparable AI-assisted workflows in the areas of ideation, design, copywriting, and development.

• Extensive experience with analytics and retention reporting tools, such as GA4, Heap, or a retention/cohort platform.

• Capability to collaborate with engineers on APIs, backends, or queues.

• In-depth knowledge of customer research and UX design methodologies.

• Experience with price modeling, positioning, and familiarity with pricing/testing platforms like Intelligems.