eCommerce Fulfillment Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily interactions with 3PL partners and facilitate weekly customer-experience meetings.

• Supervise daily DTC order processing across 3PL nodes to ensure timely picking, packing, and shipping within SLA.

• Monitor and address fulfillment exceptions, such as backorders, mis-picks, damaged inventory, and delays in shipping.

• Issue and manage billbacks of up to $50,000 when necessary.

• Track inbound shipments, inventory levels, product SKUs, and packaging/merchandise across fulfillment locations.

• Identify shortages, risks, and immediate needs across teams.

• Coordinate fulfillment preparedness for new product launches, which includes SKU setup, packaging specifications, 3PL onboarding, promotions, and test orders.

• Assist with kitting and bundle fulfillment and develop supporting SOPs.

• Collaborate with Procurement to assess cost-efficient packout options, box sourcing, and test shipments.

• Organize weekly allocation meetings with Marketing and drive operational follow-ups.

• Work alongside Customer Service to resolve order-related issues and liaise with Stord.

• Assist in planning for peak-season and promotional volumes in conjunction with Logistics, Marketing, and Demand Planning.

• Report on fulfillment performance metrics and carry out monthly audits of 3PL issues.

• Analyze recurring fulfillment challenges and suggest corrective measures and process enhancements.

• Maintain existing fulfillment SOPs and develop new ones as processes evolve.

• Make daily DTC fulfillment decisions with 3PL partners.

• Undertake other related responsibilities and special projects as assigned.

• Report directly to the Sr. Logistics Manager.

⛳️ Requirements

• Must be a resident of the United States.

• At least 21 years of age at the time of application.

• Minimum of 4 years of experience in e-commerce operations, fulfillment, logistics, or supply chain.

• Experience working directly with 3PL partners in a DTC or e-commerce setting; any product category is acceptable.

• Practical experience with a WMS or 3PL portal and a DTC order management platform (e.g., Shopify).

• Proficient in Excel or Google Sheets, including functions like lookups, pivot tables, and basic reporting.

• Availability to address urgent business matters outside of standard business hours when required.

• Fulfillment experience in beverage, CPG, or regulated products is a plus.

• Experience in managing kitting or bundle SKUs is a plus.

• Experience supporting both DTC and wholesale fulfillment channels is a plus.

🏝️ Benefits

• Unlimited Paid Time Off.

• Paid sick leave in compliance with state and local regulations.

• Healthcare coverage with up to 90% company contribution for employees and 25% for dependents.

• Voluntary vision, dental, and accidental coverage options.

• 401(k) plan with up to 4% company matching.

• Complimentary financial coaching.

• Student loan match assistance.

• 529 education savings accounts.

• 12 weeks of paid Equal Parental Leave.

• $500 Baby Bonding Bucks.

• Sustainable baby gift.

• Dedicated parental leave support, including a personalized dashboard, complete pay transparency, and a specialist to manage every logistical detail.

• Discounts and perks on products and soft goods.

• Flexible working hours.

• A copy of "Let My People Go Surfing" provided to every new hire on their first day.