Senior E-Commerce Specialist, Shopify

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Oversee daily operations of Shopify across Hay House storefronts, which includes managing product and catalog data, collections, metafields, navigation, pricing, promotions, merchandising, apps, integrations, and ensuring data accuracy.

• Supervise the health of storefronts, conduct quality assurance and troubleshooting, maintain product feeds and social commerce connections, and escalate technical issues as necessary.

• Drive storefront merchandising and enhance conversion rates by utilizing customer insights and performance data.

• Collaborate with the Marketing team on Shopify campaigns and promotions.

• Work alongside the Development team to outline requirements, coordinate projects, perform quality assurance, and assist with production launches.

• Manage e-commerce reporting through Shopify, GA4, and other relevant tools, converting performance data into actionable insights and recommendations.

• Keep an eye on emerging channels such as social commerce, AI-driven traffic, and agentic commerce.

• Employ authorized AI and automation tools, including ChatGPT Enterprise, to enhance workflows, merchandising, efficiency, discoverability, and customer experience while ensuring human oversight.

• Develop and maintain Standard Operating Procedures (SOPs) and process documentation.

• Stay informed on Shopify capabilities and e-commerce trends, proposing enhancements that support efficiency, customer experience, and sales growth.

• Report directly to the Director of E-Commerce.

⛳️ Requirements

• Bachelor’s degree in Marketing, E-Commerce, Business, or a related field, or equivalent professional experience.

• 3-5 years of hands-on Shopify administration experience in an enterprise-level or similarly complex e-commerce setting.

• Proven experience collaborating with technical teams and leveraging analytics to enhance e-commerce performance.

• Experience in managing multiple Shopify storefronts, overseeing e-commerce migrations, or working with a growing multi-site platform.

• Strong e-commerce acumen in connecting catalog data, platform configuration, feeds, integrations, merchandising, and storefront experiences.

• Excellent analytical, problem-solving, and critical-thinking abilities.

• Technical fluency with the ability to write clear requirements and documentation, as well as knowing when to escalate issues.

• Responsible approach to using AI and automation, ensuring accuracy, validation, data privacy, and adherence to company policies.

• Capability to juggle multiple priorities in a dynamic e-commerce landscape.

• Exceptional written and verbal communication skills, with the ability to collaborate effectively across various functions.

• Must reside in or be willing to relocate to one of the eligible U.S. states.

• Employment authorization verification through E-Verify is required.

🏝️ Benefits

• 4-day work week.

• Comprehensive Medical, Dental, and Vision Insurance.

• PTO, Pay in Lieu of Time Off, and Shared Leave.

• Paid Holidays + Floating Holiday.

• 401k Match.

• Company-paid Short-Term & Long-Term Disability.

• Company-paid $50K Life/AD&D Insurance.

• Emergency Savings Account + Company Contribution.

• Flexible Spending.

• Gym Membership Discounts.

• Professional Development & Education Assistance.

• Employee Assistance Program (EAP) for you & your family.

• Remote work opportunities.