Senior E-Commerce Manager

This is a fully remote position, open to applicants in Egypt, +4 more countries.

📋 Description

• Assist in the launch and ongoing oversight of the Shopify Plus storefront.

• Take responsibility for storefront performance, focusing on page speed, Core Web Vitals, checkout flow, and mobile experience.

• Set conversion benchmarks and continually enhance performance through systematic testing.

• Recognize friction within the customer journey and implement enhancements for conversion.

• Manage the structure of collections, product sequencing, cross-selling, and digital merchandising.

• Oversee product configurators and ring-building features.

• Enhance navigation for made-to-order, customizable, and bespoke products.

• Upload, maintain, and optimize product detail pages for over 390 SKUs.

• Ensure accuracy of product information, configurations, images, pricing, and inventory details.

• Manage on-site email and SMS capture through pop-ups, gated offers, and landing pages.

• Collaborate with Klaviyo and Attentive to promote list growth, maintain list health, and enhance segmentation.

• Work alongside external email and SMS partners.

• Develop and sustain a scalable digital asset management system and records of usage rights.

• Assess photography and creative assets based on storefront and conversion performance.

• Maintain technical SEO, structured data, collection architecture, and optimization of PDP.

• Handle reporting using GA4, Shopify Analytics, and attribution data.

• Convert analytics into actionable insights for leadership and external partners.

• Oversee Shopify Plus functionalities and BNPL solutions such as Klarna, Affirm, Afterpay, or Shop Pay Installments.

• Collaborate with development partners and assist with Liquid/theme updates where feasible.

• Utilize AI tools to enhance workflows, analysis, research, documentation, and productivity.

• Function as a hands-on individual contributor without direct reports.

⛳️ Requirements

• Over 5 years of DTC e-commerce experience, specifically with direct management of a Shopify Plus storefront.

• Proven track record in managing high-AOV or considered-purchase products with extended customer consideration periods.

• Familiarity with financing, sizing, configuration, customization, or other complex purchase decisions.

• Demonstrated experience in conversion rate optimization and structured experimentation, ideally yielding measurable outcomes.

• Hands-on experience with Klaviyo and Attentive.

• Familiarity with implementing and optimizing at least one BNPL solution, such as Klarna, Affirm, Afterpay, or Shop Pay Installments.

• Experience in managing intricate product catalogs and e-commerce merchandising.

• Background in luxury or premium consumer brands is highly preferred.

• Experience with fine jewelry, bridal, watches, premium furniture, luxury goods, or other high-value products is highly preferred.

• Preferred experience with product configurators or made-to-order products.

• Strong capabilities in managing and optimizing Shopify Plus storefronts.

• In-depth understanding of e-commerce conversion rate optimization, customer journeys, checkout optimization, and mobile commerce.

• Ability to analyze page speed and Core Web Vitals.

• Strong digital merchandising skills, including collection architecture, product sequencing, cross-selling, and PDP optimization.

• Hands-on proficiency with Klaviyo and Attentive for capture, list health, and segmentation.

• Comprehensive understanding of GA4, Shopify Analytics, attribution, and e-commerce performance reporting.

• Working knowledge of technical SEO, structured data, collection architecture, and PDP optimization.

• Strong attention to detail in managing product information, configurations, digital assets, and usage rights.

• Capacity to translate conversion and customer behavior data into actionable recommendations.

• Comfortable incorporating AI tools into daily workflows.

• English resume in PDF format required.

• Availability to work from 9:00 AM to 5:00 PM EST.

• Completion of application form and submission of a recorded video is required.

🏝️ Benefits

• Fully remote work environment.

• Work schedule aligned with U.S. business hours (9:00 AM–5:00 PM EST).

• Contract compensation of $2.5K per month.