Ecommerce Specialist, Amazon, Walmart

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Configure, schedule, and oversee promotional campaigns such as Prime Day, Deals, and Coupons across platforms like Amazon and Walmart.

• Evaluate promotion effectiveness and offer recommendations to enhance margin and revenue.

• Administer comprehensive Amazon FBA and Walmart WFS inventory reconciliation.

• Monitor shipment discrepancies, lost or damaged items, and under-received inventory.

• Lead Seller Support ticket cases to recover funds and resolve issues within the marketplace.

• Update weekly performance metrics and assess sales trends and conversion rates.

• Produce actionable insights for optimizing channel performance.

• Review product ratings, customer reviews, and feedback.

• Keep an eye on unauthorized sellers, MAP violations, and competitive movements.

• Assist the E-commerce Manager with account health and policy compliance.

• Oversee item setup, listing troubleshooting, and maintain catalog integrity.

• Create, monitor, and escalate Amazon and Walmart Seller Support tickets regarding stranded inventory, detail page updates, and system issues.

⛳️ Requirements

• 3–5 years of direct experience in managing Amazon (either Amazon Seller Central or Vendor Central).

• Experience with managing Walmart Marketplace accounts is a plus.

• Extensive knowledge of navigating Amazon and/or Walmart portals.

• Proficient in flat-file listing creation and troubleshooting.

• Familiarity with FBA/WFS inventory management and dispute resolution processes.

• Proficient in Excel, including skills in Pivot Tables, VLOOKUP/XLOOKUP, and various formulas.

• Strong capability to analyze sales, inventory, and promotional data to provide actionable recommendations.

• Demonstrated experience in managing claims and auditing inbound shipments.

• Proven track record of recovering lost funds from marketplace providers.

• Established experience in managing end-to-end promotional campaigns across Amazon and/or Walmart.

• Excellent persistence and communication skills for escalating Seller Support tickets.

• Proactive problem-solving, attention to detail, ownership, adaptability, resourcefulness, customer focus, critical thinking, collaboration, and comfort in a fast-paced growth environment.

• Must currently reside in the Philippines and have legal authorization to work there.

• Reliable computer, high-speed internet, and a quiet, dedicated workspace for remote work.

🏝️ Benefits

• 100% Remote Work – Work from anywhere in the Philippines.

• 13th Month Pay.

• Healthcare (HMO).

• Comprehensive Fringe Benefits package.

• Paid Service Incentive Leave (SIL).

• Paid Philippines Holidays.

• Free Learning and Development Programs.

• Career Growth Opportunities.

• Continuous learning.

• Collaborative & Innovative Team.