Senior Document Quality Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, organize, and sustain a comprehensive document package library across various loan origination systems.

• Keep up-to-date product-specific and state-specific disclosure matrices.

• Monitor and document changes to existing materials.

• Manage JIRA tickets through to resolution with proper documentation.

• Introduce new documents and document packages for fresh products, state rollouts, regulatory updates, and business requirements.

• Coordinate the implementation process with various loan origination system teams.

• Evaluate and approve changes made to documents that have been implemented.

• Work alongside Compliance, Legal, business stakeholders, and external partners.

• Prioritize document requests from various stakeholders and applications.

• Generate test loans and document packages for the purpose of auditing documents.

• Retrieve document packages for compliance inquiries, regulatory audits, and business requests.

• Investigate inquiries related to documents and relay findings effectively.

• Review and confirm the mapping of systems to documents.

• Inform review teams and organizational stakeholders about changes to document packages.

• Assist in creating policy and procedure documents and training materials.

• Provide backup support for additional loan origination systems.

• Execute other assigned responsibilities.

⛳️ Requirements

• At least 4 years of experience as a Document Analyst or in a similar mortgage-related role.

• Proficient in Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Word.

• Experience managing documents within loan origination systems.

• Previous experience with mortgage documents is highly preferred.

• Exceptional customer service skills.

• Capable of independent thinking and conducting research.

• Detail-oriented and exceptionally organized.

• Ability to thrive in a fast-paced environment with tight deadlines.

• Strong interpersonal skills with a team-oriented mindset.

• High School Diploma or GED required.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Paid time-off benefits

• Flexible spending account

• 401(k) with employer match

• Employee Stock Purchase Plan (ESPP)