Senior Document Production Associate – 2nd Shift

This is a fully remote position, open to applicants in West Virginia.

📋 Description

• Deliver word processing and document creation services for clients.

• Execute document production in alignment with established policies and procedures.

• Evaluate job requests, determine the appropriate production method, and ensure completion throughout the entire task lifecycle.

• Edit, proofread, convert, create, transcribe, and fulfill document production requests.

• Utilize document production equipment, technology, software, and hardware.

• Organize document production services, preparation, intake, and workflow within the team.

• Resolve complex software and hardware issues.

• Document and monitor assigned work.

• Adhere to deadlines for receiving, completing, and delivering work.

• Engage in communication with peers, supervisors, and clients regarding job or deadline matters.

• Promote continuous service improvement and build client relationships.

• Manage sensitive and confidential documents and information.

• Conduct quality assurance on the work of others.

• Mentor junior staff members.

• Provide assistance to peer teams with proofreading, design, and document preparation as needed.

• Interact with clients in person, via phone, and electronically.

• Comply with Williams Lea and client-site policies.

• Use equipment and supplies in a cost-effective manner.

• Complete additional tasks assigned by management.

• Work Wednesday through Friday from 2:30 p.m. to 1:00 a.m. ET, and Saturday/Sunday from 3:00 p.m. to 8:00 p.m. ET.

⛳️ Requirements

• High school diploma or equivalent is required.

• Higher education is preferred or equivalent work experience.

• At least 3 years of experience, ideally in a legal, banking, or large corporate setting.

• Experience in document production and word processing is preferred.

• Proficient in MS Office software (Word, Excel, PowerPoint).

• Strong keyboarding and typing abilities.

• Skilled in software applications for editing and/or document creation.

• Familiarity with a legal timekeeping or job tracking system is preferred.

• Capability to thrive in a fast-paced team environment, working both independently and collaboratively.

• Competence to prioritize tasks, balance projects, and meet deadlines.

• Exceptional attention to detail and organizational skills, emphasizing accuracy and quality.

• Ability to manage sensitive and/or confidential documents and information.

• Capacity to make independent decisions in line with business needs and policies.

• Proficiency in troubleshooting complex or advanced tasks, equipment, or software issues and escalate when necessary.

• Excellent verbal and written communication skills, including professional telephone and email etiquette.

• Self-driven with a positive attitude.

• Proven customer service capabilities.

• Ability to effectively interact with multifunctional teams and individuals from diverse backgrounds.

• Must successfully pass a pre-employment background check and drug screening.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) with company match.

• Life insurance.

• Optional supplemental insurance coverages.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Discounts from employers/partners.

• Overtime pay may be available.

• Shift differential may be available.

• Call-in pay may be available.

• Stand-by pay may be available.