Senior Document Production Associate – 2nd Shift

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver word processing and document production services for clients.

• Execute document production tasks in accordance with established policies and procedures.

• Evaluate job requests, determine the appropriate production process, and ensure task completion throughout the entire lifecycle.

• Edit, proofread, convert, create, transcribe, or fulfill document production requests as needed.

• Utilize necessary equipment, technology, software, and hardware effectively.

• Aid in the coordination of document production services, including preparation, intake, and team workflow.

• Troubleshoot complex software or hardware issues.

• Log and monitor all assigned work.

• Adhere to deadlines for accepting, completing, and delivering work.

• Communicate with peers, supervisors, and clients regarding job or deadline concerns.

• Promote continuous service improvement and foster client relationship development.

• Manage sensitive and confidential documents and information responsibly.

• Conduct quality assurance reviews on colleagues' work.

• Mentor junior staff members.

• Support peer teams with proofreading, design, and document production as necessary.

• Engage with clients in person, via phone, or electronically.

• Comply with Williams Lea and client site policies.

• Utilize equipment and supplies in a cost-effective manner.

• Work Wednesday to Sunday, from 2:00 to 11:00 p.m. CT.

⛳️ Requirements

• High school diploma or equivalent is required.

• Higher education is preferred or equivalent practical experience.

• At least 3 years of experience, ideally in a legal, banking, or large corporate setting.

• Experience in document production and word processing is preferred.

• Proficiency in MS Office software (Word, Excel, PowerPoint) is essential.

• Strong keyboarding and typing abilities are necessary.

• Familiarity with software programs for editing and/or creating documents is important.

• Knowledge of legal timekeeping or job tracking systems is preferred.

• Ability to work effectively in a fast-paced team environment, both independently and collaboratively.

• Capability to prioritize tasks, manage multiple projects, and meet deadlines.

• Exceptional attention to detail and organizational skills, with a focus on accuracy and quality.

• Capacity to manage sensitive and/or confidential documents and information.

• Ability to make independent decisions that align with business needs and policies.

• Proficiency in troubleshooting complex or advanced tasks, equipment, or software issues and escalating as needed.

• Excellent verbal and written communication skills, including professional telephone and email etiquette.

• Self-motivated with a positive, can-do attitude.

• Proven customer service capabilities.

• Ability to interact effectively with individuals from diverse backgrounds and multifunctional teams.

• Must successfully complete pre-employment background checks and drug screenings.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company match.

• Life insurance.

• Optional supplemental insurance coverages.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Employer/partner discounts.

• Potential for overtime pay.

• Shift differential compensation.

• Call-in pay.

• Stand-by pay.