Senior Document Production Associate – 2nd Shift

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver word processing and document production services for clients.

• Execute document production following established policies and procedures.

• Evaluate job requests, determine the appropriate production process, and ensure successful completion throughout the task lifecycle.

• Edit, proofread, convert, create, transcribe, or fulfill document production requests in other ways.

• Utilize the necessary equipment, technology, software, and hardware for job functions.

• Aid in the coordination, preparation, intake, and workflow of document production services.

• Resolve complex software or hardware issues.

• Maintain logs and tracking software for assigned tasks.

• Adhere to deadlines for accepting, completing, and delivering work.

• Communicate with colleagues, supervisors, or clients regarding jobs and deadlines.

• Promote continuous service improvement and foster client relationship development.

• Manage sensitive and confidential documents and information.

• Conduct quality assurance on the work of others.

• Mentor junior staff members.

• Support peer teams with proofreading, design, and document production as needed.

• Engage with clients in person, by phone, or electronically.

• Comply with Williams Lea and client site policies.

• Use equipment and supplies efficiently to control costs.

• Undertake additional assignments from management.

⛳️ Requirements

• High school diploma or equivalent is required.

• Higher education is preferred or equivalent work experience is acceptable.

• At least 3 years of experience is required, preferably in a legal, banking, or large corporate environment.

• Experience in document production and word processing is preferred.

• Advanced proficiency in MS Office software (Word, Excel, PowerPoint) is essential.

• Strong keyboarding and typing abilities are required.

• Skilled in software programs for editing and/or creating documents.

• Familiarity with a legal timekeeping or job tracking system is preferred.

• Capability to thrive in a fast-paced, team-oriented environment, both independently and collaboratively.

• Ability to prioritize work, manage multiple projects, and meet deadlines.

• Exceptional attention to detail and organizational skills, with a focus on accuracy and quality.

• Proficiency in handling sensitive and/or confidential documents and information.

• Ability to make independent decisions in line with business needs and policies.

• Skill in troubleshooting complex or advanced tasks, equipment, or software issues and escalating when necessary.

• Excellent verbal and written communication skills, including professional telephone and email etiquette.

• Self-motivated with a positive attitude.

• Demonstrated customer service skills.

• Ability to interact effectively with individuals from diverse backgrounds and functions.

• Must pass pre-employment background check and drug screening.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) with company matching.

• Life insurance.

• Voluntary supplemental insurance options.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Employer/partner discounts.

• Overtime pay.

• Shift differential.

• Call-in pay.

• Stand-by pay.