Senior Director, Transportation Operations

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Lead the financial and operational performance of a designated market portfolio, encompassing intricate markets and client relationships.

• Supervise transportation operations, provider network performance, client relationships, compliance, and financial results within the market.

• Manage the market's P&L and financial outcomes, including revenue, margin, operating expenses, unit costs, utilization, membership, trip volume, and accounts receivable.

• Identify financial and operational discrepancies and spearhead corrective actions to enhance profitability.

• Take ownership of contractual and operational performance across transportation, provider networks, member experience, reporting, and service metrics.

• Direct provider capacity, performance, mode mix, rates, network development, readiness, compliance, and service reliability.

• Represent Modivcare with state agencies, MCOs, regulators, client executives, providers, industry organizations, and other external stakeholders.

• Ensure the execution and resolution of contractual, compliance, audit, CAP/PIP/QIP, and other performance vulnerabilities.

• Lead market and executive performance reviews, presenting outcomes, risks, root causes, remediation, and recommendations.

• Enhance market economics through repricing, network optimization, mode strategy, process improvement, and technology adoption.

• Support RFPs, contract negotiations, amendments, renewals, expansions, and growth opportunities.

• Oversee market implementation and de-implementation activities, cross-functional transitions, operational readiness, and continuity of service delivery.

• Guide through a matrixed operating model by establishing ownership, priorities, timelines, and escalation pathways.

• Translate enterprise priorities into market execution and foster continuous improvement.

• Determine organizational structure, staffing, and resource allocation.

• Lead and cultivate market leadership teams, setting performance expectations and accountability.

• Develop leadership capabilities and succession depth while promoting ownership, accountability, collaboration, and ongoing improvement.

• Spearhead organizational and change-management initiatives.

• Collaborate with Human Resources on recruiting, onboarding, employee relations, performance management, development, compensation, retention, and talent management.

⛳️ Requirements

• Bachelor's degree in Business, Healthcare Administration, Operations, Finance, or a related field is required; a Master's degree is preferred. Equivalent education and/or experience may be considered.

• A minimum of ten (10) years of progressive experience in healthcare operations, transportation, NEMT, managed care, logistics, or a related complex service environment.

• At least seven (7) years of progressive leadership experience, including managing leaders and complex or distributed teams.

• Proven experience leading a large, complex, or highly regulated market, client portfolio, business unit, or operational environment with financial accountability and executive client/stakeholder engagement.

• Strong business and financial acumen, including P&L management, forecasting, unit economics, cost management, and translating operational performance into financial outcomes.

• In-depth knowledge of NEMT, healthcare operations, Medicaid/managed care, provider networks, and intricate regulatory and contractual environments.

• Solid contractual expertise, including SOWs, pricing structures, SLAs, performance guarantees, audits, and regulatory requirements.

• Exceptional analytical and strategic judgment, with the ability to identify root causes and emerging risks, balance competing business priorities, and translate insights into actionable measures.

• Executive-level communication, presentation, and relationship management skills.

• Capacity to represent Modivcare with clients, regulators, state agencies, industry organizations, and senior leadership.

• Proven ability to build and maintain strategic relationships through in-person client engagement, industry conferences, community and stakeholder events, and other external forums.

• Ability to lead within complex, matrixed organizations, influence without direct authority, and drive cross-functional accountability and execution.

• Change and program management skills, including leading intricate, cross-functional initiatives from strategy through implementation, establishing milestones and accountability, managing dependencies and risks, and ensuring sustained results through adoption.

• Strong strategic judgment and critical thinking capabilities.

• Proven people leadership and talent development skills, including managing leaders, building high-performing teams, and fostering a culture of ownership and continuous improvement.

🏝️ Benefits

• Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance (Employee/Spouse/Child)

• Health Care and Dependent Care Flexible Spending Accounts

• Pre-Tax and Post-Tax Commuter and Parking Benefits

• 401(k) Retirement Savings Plan with Company Match

• Paid Time Off

• Paid Parental Leave

• Short-Term and Long-Term Disability

• Tuition Reimbursement

• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)

• Bonus eligibility based on individual and company performance