Senior Director – Transportation Operations

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Lead the financial and operational performance of a designated market portfolio, which may include large, intricate markets or multiple markets and client relationships.

• Oversee transportation operations, provider network performance, client relationships, compliance, and market financial outcomes.

• Manage market P&L and financial performance, encompassing revenue, margin, operating expenses, unit costs, utilization, membership, trip volume, accounts receivable, and other significant drivers.

• Take ownership of contractual and operational performance across transportation, provider network, member experience, reporting, and service metrics.

• Direct provider capacity, performance, mode mix, rates, network development, readiness, compliance, and service reliability.

• Represent Modivcare with state agencies, MCOs, regulators, client executives, providers, industry organizations, and external stakeholders.

• Ensure the execution and resolution of contractual, compliance, audit, CAP/PIP/QIP, and other performance-related issues.

• Lead market and executive performance reviews, communicating performance, financial results, risks, root causes, remediation efforts, and recommendations.

• Identify pricing, rate adequacy, utilization, scope, and cost risks while enhancing market economics.

• Support RFPs, contract negotiations, amendments, renewals, expansions, and growth initiatives.

• Lead market implementation and de-implementation efforts, cross-functional transitions, operational readiness, and continuity of service delivery.

• Operate within a matrixed model and drive enterprise priorities into market execution.

• Determine organizational structure, staffing, and resource allocations.

• Lead and develop market leadership teams, establish performance expectations, and foster succession depth.

• Spearhead organizational and change-management initiatives.

• Collaborate with Human Resources on recruiting, onboarding, employee relations, performance actions, development, compensation, retention, and talent management.

⛳️ Requirements

• A Bachelor's degree in Business, Healthcare Administration, Operations, Finance, or a related field is required; a Master's degree is preferred.

• Equivalent education and/or experience will be considered.

• A minimum of ten (10) years of progressive experience in healthcare operations, transportation, NEMT, managed care, logistics, or a related complex service environment.

• At least seven (7) years of progressive leadership experience, including experience leading leaders and managing complex or distributed teams.

• Proven experience managing a large, complex, or highly regulated market, client portfolio, business unit, or operational environment, with financial accountability and executive-level client/stakeholder engagement.

• Strong business and financial acumen, including P&L management, forecasting, unit economics, cost management, and the ability to translate operational performance into financial results.

• In-depth knowledge of NEMT, healthcare operations, Medicaid/managed care, provider networks, and complex regulatory and contractual landscapes.

• Strong understanding of contractual matters, including SOWs, pricing structures, SLAs, performance guarantees, audits, and regulatory obligations.

• Excellent analytical and strategic judgment, with skills in root-cause analysis, risk identification, and measurable action planning.

• Exceptional executive-level communication, presentation, and relationship-management abilities.

• Capability to represent Modivcare with clients, regulators, state agencies, industry organizations, and senior leadership.

• Ability to build and sustain strategic relationships through in-person client engagements, industry conferences, community events, and external forums.

• Proficiency in leading through complex, matrixed organizations, influencing without direct authority, and driving cross-functional accountability and execution.

• Demonstrated skills in change and program management for complex, cross-functional initiatives.

• Strong strategic judgment and critical thinking abilities.

• Proven people leadership and talent-development skills.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and AD&D.

• Voluntary Life Insurance (Employee/Spouse/Child).

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!).

• Bonus eligibility based on individual and company performance.