Senior Director, Solution Owner

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete business, clinical, and technical success for Cohere's most significant and intricate customer implementations.

• Implement strategic program leadership for extensive, multi-year, multi-workstream enterprise-scale platform deployments.

• Lead a team of subject matter experts to ensure timely deployments through effective organization, program management, and deadline monitoring.

• Act as the escalation point and executive-level counterpart to client leadership for flagship accounts.

• Establish benchmarks for outstanding solution ownership through the quality of account management.

• Make critical decisions regarding scope, timelines, and resource allocation with clear insight into business risks.

⛳️ Requirements

• A minimum of 10 years of experience leading large-scale, complex technology or platform deployments, with a strong focus on healthcare.

• Direct experience in delivering large-scope products within healthcare organizations, such as claims systems, utilization management/prior authorization platforms, or similarly complex, mission-critical systems.

• Proven strategic program leadership, personally responsible for outcomes on the scale of a multi-year, multi-million dollar enterprise implementation.

• Possess executive presence, capable of operating credibly and effectively alongside client C-suite and senior leadership.

• Comfortable managing both the business case and the technical delivery of a solution simultaneously.

• Previous experience at a health-tech vendor, payer, or health plan, particularly in utilization management, prior authorization, or claims is a plus.

• Experience in developing or scaling a solution ownership or client delivery function is advantageous.

• An MBA or equivalent strategic business background is a plus.

🏝️ Benefits

• Fully remote position with approximately 20% travel required.

• Comprehensive medical, dental, vision, life, and disability insurance, along with an Employee Assistance Program.

• 401K retirement plan with company matching contributions.

• Flexible spending and health savings accounts available.

• Flex Time Off in addition to company holidays.

• Up to 14 weeks of paid parental leave.

• Pet insurance offered.

• Bonus included in the overall benefits package.