Senior Director, Service Manager

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Oversee the Electrification Service team in the Western United States, which spans 18 states and five time zones.

• Manage a national Digital Automation and Controls (DAC) Center of Excellence with a team located in Sacramento, California.

• Assume complete responsibility for P&L outcomes and everyday operations.

• Integrate and enhance processes to align with the organization’s business requirements.

• Address and manage intricate issues within areas of functional expertise.

• Engage in long-term strategic planning and contribute to the overall business direction.

• Lead comprehensive service execution and operational efficiency throughout the Western Region.

• Propel financial performance, productivity, operational excellence, customer satisfaction, and ongoing improvement initiatives.

• Guide multifunctional teams across manufacturing, assembly, project management, and field service.

• Formulate and implement regional and national service growth strategies in collaboration with sales leadership and engineering teams.

• Cultivate customer relationships and broaden service opportunities.

⛳️ Requirements

• A Bachelor's degree in business operations, electrical engineering, or a related field is mandatory.

• More than 10 years of experience in a senior-level operations role within electrical engineering, safety, or electrical distribution sectors.

• At least 5 years of experience in managing or supervising operations teams.

• A robust background in overseeing P&L for multiple business lines.

• Willingness to travel up to 20% of the time.

🏝️ Benefits

• Selection between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (paired with a Health Savings Account) referred to as the High Deductible Plan.

• Option to choose from two dental plan options: Core and Core Plus.

• Vision coverage.

• Company-funded life insurance (2X base salary).

• Company-covered AD&D (1X base salary).

• Voluntary life and AD&D insurance – fully employee-funded up to specified limits.

• Short Term Disability coverage – up to 26 weeks – funded by the company.

• Long Term Disability coverage – 60% of salary – funded by the company, with an option to “buy-up” to 66 2/3% of salary.

• Additional supplemental benefits – fully employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program offered.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• ABB provides 11 paid holidays annually.

• Salaried exempt positions come with vacation under a permissive time away policy.

• Short-term incentive plan/annual bonus provided.

• Willingness to travel up to 20% of the time.