Senior Director, Professional Services

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide visionary leadership for the entire Global Professional Services organization

• Drive strategic initiatives and organizational growth

• Develop and implement long-term strategies to improve service delivery, customer satisfaction, and overall business performance

• Lead a team of Directors and align their efforts with organizational goals and strategic objectives

• Initiate large-scale transformation projects aimed at enhancing operational efficiency and service quality

• Build and sustain relationships with key executive stakeholders, both internally and externally

• Oversee the financial performance of the Professional Services organization, ensuring sustainable growth and profitability

• Represent the organization at top-tier customer engagements, industry conferences, and executive briefings

• Establish and enforce global standards, processes, and best practices for project delivery

• Promote innovation and the adoption of leading-edge technologies

• Ensure global compliance with regulatory requirements, industry standards, and contractual obligations

• Champion high performance, accountability, and ongoing improvement throughout the organization

⛳️ Requirements

• Bachelor's degree in a relevant discipline such as Computer Science, Information Technology, Business Administration, or equivalent experience

• Extensive expertise in a technical, MSP, or software consulting role, accompanied by relevant leadership experience

• Proven ability to lead organizational change, influence company-wide strategy, and drive business growth

• Strong reporting capabilities with Excel or other BI software, utilizing data to effectively communicate and persuade audiences

• Visionary leadership skills and advanced strategic planning capabilities

• Exceptional stakeholder engagement

• Strong and effective consultative communication skills with customers and both internal and external stakeholders

• Advanced, methodical, and efficient business troubleshooting and problem-solving skills without requiring escalation to other leaders

• Ability to confidently address technical, non-technical, and executive audiences internally and externally, effectively de-escalating situations

• Advanced interpersonal communication and writing skills with a high degree of autonomy

🏝️ Benefits

• Second Fridays (a company-wide day off on the second Friday of every month, excluding November and December due to the Holiday schedule; subject to change)

• Comprehensive benefit coverage globally

• Paid Parental Leave, with structure varying based on regional/government requirements

• Comprehensive adoption and fertility support

• Competitive time off globally

• Wellbeing resources

• Wellness allowance

• Free membership to a mindfulness app

• Wellness Wednesdays

• Global Volunteer Day

• Company non-profit matching

• 3 volunteer days off

• Monthly Talent development and Cross Functional meetings to support professional growth

• Regular All Hands meetings followed by group gatherings

• Opportunities for personal and professional development

• Autonomy and structure within an entrepreneurial environment