Director, Engagement Management – PE

This is a fully remote position, open to applicants in Florida.

📋 Description

• Develop and implement the Engagement Management strategy, applying best practices and enhancing processes to facilitate business growth.

• Recruit, mentor, and lead a team of Engagement Managers while cultivating a culture of accountability and professional development.

• Serve as a crucial liaison among Recruiting, Operations, Product, and Engineering teams.

• Supervise the implementation of project management tools, reporting dashboards, and analytical platforms.

• Set KPIs to monitor performance, project status, and customer satisfaction levels.

• Collaborate with Sales and Account Management to pursue new business opportunities and ensure effective project scoping, pricing, and execution.

⛳️ Requirements

• A Bachelor’s Degree in Arts/Sciences (BA/BS), Computer Science, Engineering, or another STEM field, or equivalent experience is required.

• Over 10 years of experience in professional services, customer success, or engagement management, including more than 5 years in leadership roles is required.

• Proven success in scaling programs and teams within dynamic environments.

• A strong history of collaboration with Sales to drive revenue growth.

• Proficiency in operational process design, metrics tracking, and team performance enhancement.

• Outstanding communication and leadership abilities.

• Willingness to travel up to 20% to client and corporate locations.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive work environment.