Senior Director, Product Communications

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take charge of how OleOle’s products, features, and user experiences are conveyed to users on both web and mobile platforms.

• Collaborate directly with the Founder, along with product, design, and engineering teams.

• Simplify complex functionalities into straightforward, clear, and consistent user communications.

• Manage all user-facing product communications, including onboarding, registration, social and content experiences, messaging and calling, live sports, invitations and rewards, wallets and payments, ticketing and commerce, AskOle, and future product launches.

• Create feature explanations, onboarding interfaces, calls to action, permissions and consent messaging, notifications, transaction messages, success and error states, help content, FAQs, and introductions for new features.

• Identify communication needs before product launches.

• Evaluate product flows from the user's viewpoint and determine where explanations, education, reassurance, or context are necessary.

• Establish OleOle’s product voice and communication standards across various products and user journeys.

• Design communication standards that are effective across different countries, cultures, and languages.

• Prepare communications for product launches and significant releases.

• Ensure that external product communications align with the in-product user experiences.

• Personally draft, edit, review, and develop the communications framework.

⛳️ Requirements

• Over 10 years of experience in product communications, content design, UX content, product marketing, or a related role in consumer technology.

• Extensive senior-level ownership experience.

• Proven experience managing user-facing communications for a large-scale consumer technology product or platform.

• Ability to distill complex products into simple, clear language.

• Experience collaborating directly with product managers, designers, engineers, and senior leadership throughout the product development process.

• Proficiency in developing product messaging for onboarding, feature education, calls to action, notifications, permissions, confirmations, errors, help content, FAQs, and customer journeys.

• Background in complex consumer product categories such as social media, messaging, fintech, payments, wallets, marketplaces, e-commerce, travel, ticketing, gaming, or AI.

• Experience in establishing product voice, terminology, editorial standards, and communication systems across multiple products and teams.

• Experience in launching significant consumer products or features and managing communications before, during, and after the launch.

• Understanding of how communication impacts adoption, activation, engagement, trust, retention, and conversion.

• Experience communicating sensitive or high-trust situations such as payments, financial transactions, identity verification, privacy, security, permissions, rewards, or account access.

• Experience in creating communications for international products and collaborating with localization and translation efforts across multiple languages and cultures.

• Exceptional written English and outstanding editing skills.

• Strong product judgment and the ability to challenge unclear product experiences.

• Comfortable working in a fast-paced, early-stage environment with changing requirements.

• Highly hands-on; willing to personally draft, edit, review, and create the communications system.

• Strongly preferred: experience with a major global consumer technology company that offers sophisticated multi-product experiences.

• Strongly preferred: experience in expanding products internationally while maintaining a consistent product voice across diverse markets and languages.

• Ability to navigate ambiguity, shifting priorities, and the challenges of a growing early-stage company.

• Entrepreneurial judgment that promotes independence rather than micromanagement.

• Knowledge of football and international sports is a significant advantage.

🏝️ Benefits

• Following funding, a competitive salary along with equity and token ownership.

• Deferred compensation that accrues from the start under a written deferred compensation agreement, payable when the company secures its funding.

• Remote work is permitted.

• Travel may be required.