Marketing Communications Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the development and timely delivery of high-quality email and text communications.

• Work in partnership with marketing and ministry teams to create engaging messages.

• Perform ongoing optimization testing to enhance key performance indicators such as conversions and click-through rates.

• Suggest enhancements in design and content based on audience insights.

• Create personalized user journeys utilizing Marketing Cloud.

• Design drip campaigns, welcome series, cross-promotions, and automated communication pathways.

• Assist in the integration of marketing platforms, digital advertising channels, and web properties.

• Provide regular reporting on communication effectiveness and deliverability metrics.

• Offer strategic guidance, coaching, and skill development for a direct report.

• Conduct weekly check-ins, annual evaluations, and goal-setting sessions.

• Manage segmentation, list building, and personalization efforts across CRM and marketing platforms.

• Convert customer data and engagement signals into actionable audience strategies.

• Maintain frameworks for lifecycle marketing and cross-channel campaigns.

• Collaborate with IT and analytics teams to ensure data accessibility and integrity.

• Track list health, deliverability rates, and sender reputation.

⛳️ Requirements

• 5–7 years of experience in email automation, platform support, IT support, marketing, or email optimization.

• Bachelor's degree in marketing, communications, or a related digital field.

• Experience with Marketing Cloud and Salesforce CRM is essential.

• Proficient in SQL, HTML, Microsoft 365, and dashboard creation tools (such as PowerBI or equivalent).

• Excellent writing, editing, and communication abilities.

• Capability to analyze testing outcomes, interpret requirements, and develop innovative solutions.

• Proven track record of managing multiple projects and collaborating across teams.

• 1–2 years of experience in managing or coaching team members or volunteers.

• Strong attention to detail and an analytical mindset.

• Up to 5% travel may be required.

• Ampscript experience is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life and disability insurance.

• Retirement account contributions.

• Flexible Spending Accounts (FSAs).

• Paid maternity and parental leave.

• 14 paid holidays.

• 15 vacation days.

• 10 sick days.

• 39 total paid days off annually after one year of employment.

• Additional benefits and wellness resources.

• Opportunities for professional advancement.

• Personal and professional development initiatives.

• Collaborative, mission-driven work environment.

• Supportive team members.

• Access to innovative technology tools.