Senior Director, Product and Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and manage the technology roadmap while establishing the vision for Propel's technology products, including the Applicant and Fellow Portal.

• Supervise the Junior Product Developer and facilitate the development of the Fellow Portal.

• Oversee the technical implementation of AI-integrated tools within the Fellow Portal.

• Establish and uphold Agile development workflows, code reviews, deployment pipelines, and release processes.

• Convert strategic product requirements into prioritized technical backlogs.

• Develop technology requirements for Propel's suite of products, including PropelRecruit, Apprenticeship, TTE, and Hire Ready Content.

• Define and monitor product success metrics such as adoption, engagement, completion, and time-to-placement.

• Conduct discovery sessions with fellows, applicants, and employers through interviews, usability testing, and feedback loops.

• Manage QA, testing, release management, and technical documentation.

• Direct the strategic and operational management of IT infrastructure, software development, and data systems.

• Ensure the reliability, scalability, and security of Salesforce, Google Cloud, Forms software, virtual private servers, website hosting, and code management workflows.

• Assess and select software and vendors; negotiate contracts and renewals.

• Directly supervise the Salesforce Administrator and enhance the CRM for program operations, student tracking, and data-informed decision-making.

• Audit the organizational technology stack, consolidate licenses, and enhance data flow.

• Implement cybersecurity, information security, data privacy, FERPA, health information, and funder-data requirements.

• Manage the relationship with Propel's outsourced Managed IT Service Provider.

• Oversee help desk support, user accounts, network infrastructure, backups, disaster recovery, and device lifecycles.

• Identify technology budget requirements and assist in the annual budget development.

• Establish responsible-AI guidelines regarding acceptable use, data management, bias review, and human oversight.

• Collaborate with the Solutions, Evaluation and Learning, and Partnerships teams.

• Train staff on systems and lead change management initiatives for new tools.

⛳️ Requirements

• 6–8 years of experience in product or technology roles.

• 3+ years of experience in managing teams.

• Proven experience in discovery, writing and developing technology requirements, and launching products to market.

• Experience in directly managing technical staff and fostering a collaborative, high-performance team culture.

• In-depth knowledge of the Salesforce ecosystem, database schemas, and cloud-based integrations.

• Demonstrated success in managing technology vendors, software developers, and external IT consultants or Managed Service Providers (MSPs).

• Strong understanding of Agile software development methodologies, including Scrum/Kanban.

• Experience in utilizing AI, APIs, or machine learning integration in customer-facing products.

• Experience in handling Personally Identifiable Information (PII) and other sensitive data.

• Previous experience in nonprofit, workforce development, or EdTech sectors is preferred.

• Product engineering experience or knowledge of coding is preferred.

• Salesforce certification or experience with Nonprofit/Education Cloud is preferred.

• Experience in designing products for young adults or mobile-first users is preferred.

• Familiarity with low-code/no-code tools is preferred.

• Exceptional ability to translate educational and business requirements into pragmatic, scalable technology plans.

• Practical understanding of cybersecurity protocols, access control frameworks, and compliance auditing.

• Excellent verbal and written communication skills, active listening, and effective cross-functional collaboration.

• Strong alignment with Propel America's values of innovation, courage, joy, team, equity, and impact.

🏝️ Benefits

• Coverage of 90% of health insurance premiums.

• Unlimited Paid Time Off (PTO).

• Flexible work environment.

• Competitive total rewards package.