Senior Director, P&O – Field Experience

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Act as the communication link between the field and all People & Organization departments.

• Advocate for field perspectives and collaborate on people strategies and comprehensive cross-functional programs and solutions.

• Function as an integral member of the field Senior Operations Leadership team.

• Develop long-term vision, roadmaps, people strategies, and tactics for top-tier P&O programs and solutions.

• Partner with field leaders and P&O Centers of Excellence to create and implement Fit-for-Veterinary Services programs and solutions.

• Represent the field in P&O initiative forums, encompassing talent management, leadership development, total rewards, culture, EVP, and HRIS.

• Provide support, training, and coaching to business leaders on P&O initiatives and key processes.

• Collaborate with COEs and Corporate Affairs to develop communication and change management strategies.

• Collect and disseminate stakeholder feedback to design targeted people programs that enhance associate and organizational effectiveness.

• Analyze P&O trends and metrics to create programs aligned with OGSM priorities, including hiring, engagement, retention, Ease of Care, and development.

• Offer daily guidance on people programs and career development.

• Evaluate leaders’ performance, strengths, development needs, career aspirations, and potential.

• Create people strategies and career development plans in partnership with senior leaders.

• Establish clear, repeatable processes for implementing initiatives in the field.

• Provide feedback, coaching, and advice on organizational design, leadership excellence, processes, workforce planning, and career pathing.

• Carry out other related responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent qualification.

• Over 10 years of experience in an HR Generalist role or a related position with progressive responsibility.

• Equivalent operational experience demonstrating strong people outcomes may be considered.

• Experience in service, retail, or hospitality sectors, preferably in multi-unit and people services businesses.

• Strong understanding of business processes.

• Capability to influence business leaders and foster innovation and transformation beyond P&O.

• Ability to swiftly build partnerships across various organizational levels.

• Knowledgeable in talent management, talent acquisition, learning and development, associate engagement, total rewards, and organizational design and development.

• Excellent collaboration skills with the ability to influence without formal authority.

• Proficient in planning and organizing rapidly, focusing on customer delivery and information dissemination.

• Experience and expertise in change management, project management, and continuous improvement.

• Keen attention to detail and commitment to follow-through.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid vacation days.

• Paid sick days.

• 401(k) plan.

• Generous employee pet discounts.

• Competitive compensation.