Director, Ambassador & Lifecycle Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Directly oversee and mentor managers who are in charge of Ambassador Programs and Lifecycle Sales initiatives.

• Set departmental objectives, priorities, performance expectations, annual plans, budgets, deliverables, and performance benchmarks.

• Formulate and implement strategies aimed at enhancing ambassador engagement and converting alumni throughout their lifecycle.

• Develop comprehensive long-term plans to boost participation, referrals, customer loyalty, and repeat enrollments.

• Align ambassador programs, alumni engagement efforts, lifecycle communications, and enrollment goals effectively.

• Initiate and expand engagement models, outreach strategies, and customer experience initiatives.

• Provide strategic direction for alumni lifecycle strategies and enrollment targets.

• Track lifecycle funnel performance, including engagement levels, lead generation, application activity, and enrollment results.

• Define conversion targets and key performance indicators linked to enrollment growth and participant retention.

• Supervise the recruitment, engagement, training, performance management, and evaluation of ambassadors.

• Create KPI and reporting frameworks across engagement, referrals, conversion, enrollment, and revenue metrics.

• Leverage data and market insights to inform strategic choices and resource distribution.

• Ensure effective reporting, dashboard development, and performance review processes among teams.

• Collaborate with the Marketing, Enrollment, Operations, and College Study Abroad Leadership teams.

• Lead cross-functional solutions while integrating scalable systems, processes, and communications.

• Provide strategic updates, recommendations, and performance reports to the Executive Director and senior leadership.

• Contribute to planning, budgeting, forecasting, and organizational strategy development.

• Represent CIEE at conferences, institutional partner meetings, and external events.

⛳️ Requirements

• A bachelor's degree or an equivalent international qualification is required; a master's degree is preferred.

• 5-8+ years of experience in program management, enrollment management, marketing, sales, alumni engagement, customer success, or outreach in higher education.

• 2-3+ years of experience in leading and developing teams and individuals.

• Proven success in utilizing data and analytics to inform business decisions and achieve measurable outcomes.

• Established ability to formulate strategies while effectively leading operational execution.

• Outstanding project management, organizational, and leadership capabilities.

• Excellent written, verbal, and presentation skills, including the ability to communicate at the executive level.

• Experience in collaborating across various departments within a complex organizational structure.

• Familiarity with CRM, marketing automation, and project management tools such as Salesforce, Marketo, Asana, and similar platforms.

• Knowledge of study abroad programs, higher education, student recruitment, alumni relations, or enrollment management is preferred.

• Ability to embody CIEE's Core Values of Excellence, Integrity, Respect, Inclusion, and Problem Solving.

• Willingness to travel as required for partner engagement, conferences, and organizational events.

• Completion of a background check, reference check, and verification of education and employment is required as conditions of employment.

🏝️ Benefits

• Competitive total rewards package for U.S. employees, with the potential to increase total compensation by up to 25%.

• Paid time off and parental leave benefits.

• Gym reimbursement program available.

• Employee Assistance Program offered.

• Coverage for short-term and long-term disability.

• Six floating Fridays, subject to eligibility criteria.

• Discounts for CIEE Study Abroad Program participants.

• 403(b) retirement plan with employer contributions.

• Comprehensive life, travel, medical, dental, and vision insurance coverage.

• Flexible Spending Accounts and Health Savings Accounts for medical and dependent expenses.

• Optional benefits including identity theft protection, pet insurance, accident insurance, and critical illness insurance.

• Opportunities for professional development and career growth.

• Work within an international, collaborative team environment.