Director, Ambassador & Lifecycle Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Directly oversee and mentor managers responsible for Ambassador Programs and Lifecycle Sales initiatives.

• Set departmental objectives, priorities, and performance benchmarks.

• Ensure the successful implementation of annual program plans, budgets, deliverables, and performance targets.

• Create and implement strategies for ambassador engagement and alumni lifecycle conversion.

• Develop roadmaps aimed at enhancing participation, referrals, retention, and repeat enrollment.

• Assess and test new engagement models, outreach strategies, and customer experiences.

• Provide strategic guidance on alumni lifecycle strategy and enrollment objectives.

• Monitor performance within the lifecycle funnel, including metrics for engagement, lead generation, applications, and enrollments.

• Set conversion targets and KPIs associated with enrollment growth and retention.

• Supervise the recruitment, engagement, training, performance management, and evaluation of ambassador programs.

• Create KPI and reporting frameworks that encompass engagement, referrals, conversion, enrollment, and revenue.

• Develop dashboards and processes for performance reviews.

• Collaborate with Marketing, Enrollment, Operations, Institutional Relations, and College Study Abroad Leadership.

• Lead cross-functional teams to address operational challenges.

• Provide strategic updates, recommendations, and performance reports to the Executive Director and senior leadership.

• Participate in planning, budgeting, forecasting, and organizational strategy initiatives.

• Represent CIEE at conferences, partner meetings, and external events.

⛳️ Requirements

• A bachelor's degree or an international equivalent is required; a master's degree is preferred.

• 5–8+ years of experience in program management, enrollment management, marketing, sales, alumni engagement, customer success, or higher education outreach.

• 2–3+ years of experience in leading and developing people and teams.

• Proven success in utilizing data and analytics to inform business decisions and achieve measurable outcomes.

• Demonstrated ability to formulate strategy while effectively executing operations.

• Exceptional skills in project management, organization, and leadership.

• Strong written, verbal, and presentation skills, with the ability to communicate effectively at the executive level.

• Experience working collaboratively across multiple departments within a complex organization.

• Familiarity with CRM, marketing automation, and project management platforms such as Salesforce, Marketo, Asana, and similar tools.

• Preferred knowledge of study abroad, higher education, student recruitment, alumni relations, or enrollment management.

• Commitment to CIEE's Core Values of Excellence, Integrity, Respect, Inclusion, and Problem Solving.

• Willingness to travel as needed for partner engagement, conferences, and organizational events.

• Completion of a background check, reference check, and verification of education and employment as conditions of employment.

🏝️ Benefits

• Paid time off and parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term and long-term disability coverage.

• 6 floating Fridays (subject to eligibility rules).

• Discounts on CIEE Study Abroad Program.

• 403(b) Retirement Plan with employer contributions.

• Insurance coverage including life, travel, medical, dental, and vision.

• Flexible Spending Accounts/Health Savings Accounts (medical and dependent).

• Voluntary benefits such as identity theft protection, pet insurance, accident, and critical illness coverage.

• Competitive total rewards package for U.S. employees.

• Opportunities for professional development and growth.