Senior Director, People Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the creation, documentation, and upkeep of HR Operations Standard Operating Procedures (SOPs)

• Develop scalable, auditable process frameworks and spearhead continuous enhancement initiatives

• Automate HR functions and manage the synergy between HR technology and processes

• Collaborate with Finance, Legal, IT, Security, HR Business Partners (HRBPs), and external auditors

• Oversee optimization, configuration, workflows, integrations, data integrity, training, and reporting for UKG Ready

• Manage both domestic and international payroll processes, including merit cycles and bonus computations

• Administer domestic and international benefits programs, including renewals, carrier negotiations, cost modeling, and 401k management

• Ensure compliance with state and federal regulations, immigration standards, customer compliance audits, benefits audits, and compliance training

• Direct pre-employment operations and onboarding governance

• Lead, mentor, and nurture the HR Operations team

⛳️ Requirements

• Minimum of 7 years of progressive experience in HR Operations

• At least 5 years in a senior leadership position within a scaling technology organization

• Extensive, hands-on expertise in HRIS; experience with UKG Ready is highly preferred

• Proven experience in implementing, configuring, and optimizing HRIS systems

• Demonstrated responsibility for payroll, multi-state compliance, benefits administration, international benefits programs, and 401k plan management

• Direct experience with managing immigration programs, including H-1B and green card sponsorships

• Experience overseeing external audits, such as 401k audits, customer compliance audits, and state/federal regulatory submissions

• A history of developing compliance training programs

• Experience collaborating with Finance, Legal, and IT teams

• Strong discipline in creating and maintaining SOPs

• Experience in a rapidly growing company is strongly preferred

• Familiarity with AI-enabled HR tools is strongly preferred

• Experience in designing total rewards communication strategies is strongly preferred

• PHR, SPHR, SHRM-CP, or SHRM-SCP certification is preferred but not mandatory

🏝️ Benefits

• Annual discretionary bonus

• Comprehensive medical, dental, vision, 401k, life, disability, and ancillary benefits

• International benefits programs

• Communication related to total rewards encompassing compensation and benefits