Senior Director, Partnerships – ISV Payments

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, build, and nurture a team of Partner Account Managers responsible for sourcing and managing ISV payments partnerships.

• Take ownership of the strategic roadmap for 8am’s ISV and payments partner ecosystem.

• Develop programs, incentives, and enablement initiatives to foster partner growth and success.

• Prioritize and implement new payment methods, embedded capabilities, and value-added services.

• Establish and manage team KPIs, scorecards, and operational rhythms.

• Design partner engagement models that include QBRs, escalation paths, and executive relationship-building strategies.

• Direct the commercial strategy encompassing pricing, incentives, renewals, and negotiation assistance.

• Collaborate with Product, Engineering, Marketing, Legal, Risk, and Compliance teams to launch integrations and payment capabilities.

• Assess B2B partnership decisions concerning their effects on end customers and overall customer experience.

• Coach, mentor, and develop a high-performing team.

• Act as an executive-level contact for key ISV partners, representing 8am.

⛳️ Requirements

• Over 10 years of experience in partnerships, business development, or partner/account management within payments, fintech, or SaaS, with considerable experience in ISV or software partner ecosystems.

• More than 5 years of leadership experience in building, managing, and developing partner account management or similar partner-facing teams.

• Extensive knowledge of acquiring/processing, payment methods, embedded payments, and ISV/software partner economics.

• Proven ability to establish multi-year partner strategies and execute daily operations effectively.

• Demonstrated success in driving partner revenue, adoption, and retention through structured account management and commercial negotiation.

• Experience in prioritizing and launching product functionalities or payment types alongside Product and Engineering teams.

• Strong commercial acumen and analytical skills related to partner economics, KPIs, and data-driven prioritization.

• Proficient in leadership, coaching, and cross-functional influence.

• A customer-focused mindset.

• Exceptional written and verbal communication skills, along with a strong executive presence.

• Bachelor’s degree in Business, Finance, or a related field; an MBA is a plus.

• Willingness to travel periodically, approximately 20%, for partner and team engagements, on-site meetings, and industry events.

• Proven experience in utilizing AI tools and technologies to enhance workflows, improve decision-making, or drive innovation.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• 100% company-paid HDHP plan for employees.

• Annual bonuses.

• Equity options.

• 401(k) or RRSP if in Canada, with company matching.

• Flexible Time Off.

• Paid holidays.

• Parental leave program.

• Wellness stipends.

• Mental health support.

• One-on-one nutrition coaching.

• Continuous learning opportunities through 8am.edu.

• Leadership development programs.

• Professional development funds.

• Individually focused talent development initiatives.

• Charitable matching gift program.

• Paid time off for volunteer service.

• Company-sponsored volunteer events, both local and virtual.

• Virtual and in-person team-building events.

• Quarterly award recognition through the Rise & Shine Award of Excellence Program.

• Peer-to-peer appreciation platform.