Senior Director, Partner Programs, Enablement and Operations

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Design and oversee a framework for partner programs that includes recruitment, onboarding, activation, specialization, co-selling, services readiness, incentives, recognition, and lifecycle management.

• Establish guidelines for partner segmentation, prioritization, investment, access to strategic initiatives, and lifecycle progression.

• Develop program requirements, benefits, governance, operational guidelines, and communication strategies.

• Create frameworks for joint business planning, partner commitments, mutual action plans, strategic partner agreements, and measurable outcomes.

• Collaborate with Legal, Finance, Product, Marketing, Sales, Services, and Operations to scale programs effectively.

• Define partner-ready packages for key products and initiatives, encompassing messaging, use cases, demos, pricing, sales plays, presales support, delivery readiness, and customer proof.

• Construct role-based enablement journeys and coordinate onboarding, training, certification, launch, and reinforcement activities.

• Set up feedback mechanisms to enhance enablement based on adoption rates, field usage, win/loss analysis, and customer results.

• Establish the operating cadence for the partner organization, which includes planning, execution reviews, pipeline and forecast evaluations, executive readouts, and follow-through on actions.

• Transform strategic priorities into integrated plans that include owners, milestones, dependencies, decisions, and escalation routes.

• Prepare materials for leadership meetings, quarterly business reviews (QBRs), business reviews, and executive partner engagements.

• Maintain transparency regarding strategic initiatives, partner commitments, risks, dependencies, and any blocked actions.

• Create dashboards and metrics that connect partner activities to pipeline, revenue, activation, enablement adoption, delivery readiness, customer outcomes, and ROI.

• Enhance partner attribution, engagement rules, investment decisions, incentives, and handoffs between direct sales and partners.

• Facilitate complex decision-making processes and deliver data-driven recommendations to senior leadership.

• Cultivate relationships with partner executives and internal leaders.

• Lead through influence within a distributed global organization and develop capabilities in program management, enablement, and operations.

⛳️ Requirements

• Bachelor’s degree or equivalent practical experience.

• Approximately 9–11 years of experience in partner programs, channel strategy, alliances, revenue operations, sales enablement, business operations, or a related field.

• Experience in a software, cloud, cybersecurity, identity, or other technology ecosystems with complex partner dynamics.

• Proven success in designing and scaling partner programs, enablement initiatives, or cross-functional operating models.

• Strong program management and operational rhythm skills, including planning, prioritization, dependency management, metrics, and executive communication.

• Ability to navigate between strategic planning and execution.

• Exceptional written, verbal, facilitation, influencing, and relationship-building abilities.

• Strong business acumen and comfort in making recommendations with incomplete information.

• Experience collaborating across Sales, Marketing, Product, Services, Finance, Legal, and Operations.

• High accountability, follow-through, and capacity to manage multiple priorities in a fast-paced environment.

• Willingness to travel domestically and internationally as required.

• Preferred: experience with global or regional system integrators, distributors, resellers, cloud marketplaces, or technology partners.

• Preferred: experience in developing partner tiering, specialization, incentives, investment, onboarding, certification, or co-selling programs.

• Preferred: experience in translating product launches into partner-ready go-to-market and delivery strategies.

• Preferred: experience managing executive operating cadences, quarterly business reviews, leadership assessments, or chief-of-staff/business operations functions.

• Preferred: familiarity with CRM, partner relationship management, analytics, planning, and collaboration tools.

• Preferred: experience in identity and access management, cybersecurity, SaaS, or enterprise infrastructure.

• Preferred: MBA or another relevant advanced degree.

🏝️ Benefits

• Flexible, collaborative work environment.

• Company culture that empowers employees to perform at their best.

• Employee Resource Groups.

• Regular company and team bonding events.

• Competitive benefits and perks.

• Global volunteering and community initiatives.

• Generous paid time off (PTO) and holiday schedule.

• Parental leave.

• Progressive healthcare options.

• Retirement programs.

• Education reimbursement opportunities.

• Commuter offset for specific locations.