Senior Director, Operational Strategic Initiatives

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee strategic operational and technology initiatives from the planning phase through to implementation and go-live.

• Manage several simultaneous projects while ensuring adherence to timelines, deliverables, and stakeholder alignment.

• Lead implementation efforts related to insurance verification, coverage discovery, fax management, call center technologies, and additional patient access solutions.

• Collaborate with both internal and external stakeholders to enhance operational workflows and boost front-end revenue cycle performance.

• Monitor and influence metrics related to denial reduction, point-of-service collections, labor efficiency, and cost-to-collect.

• Identify potential project risks and proactively devise mitigation strategies.

• Provide leadership and guidance to assigned team members, including oversight of one analyst role.

• Work in partnership with senior leaders, technology vendors, and client representatives on enterprise-wide operational excellence initiatives.

• Act as a subject matter expert and strategic advisor on front-end technology and operational transformation initiatives.

⛳️ Requirements

• Extensive experience in healthcare revenue cycle operations, particularly in Patient Access and/or Pre-Access functions.

• Demonstrated project management experience in leading complex operational or technology implementations.

• Capability to manage multiple concurrent projects with competing priorities and strict deadlines.

• Strong organizational, critical thinking, and problem-solving abilities.

• Capacity to work independently and deliver results with minimal supervision.

• Proficient in building relationships and influencing stakeholders across various organizational levels.

• Experience in a remote work environment while maintaining productivity and accountability.

• Excellent communication, collaboration, and leadership skills.

• Familiarity with revenue cycle technology vendors like Waystar, Experian, or similar organizations is preferred.

• Knowledge of Ensemble systems, processes, and client operations is preferred.

• CRCR certification or a commitment to obtain certification post-hire is preferred.

• Bachelor's degree or an equivalent combination of education and relevant experience is preferred.

🏝️ Benefits

• Comprehensive healthcare benefits.

• Time off.

• Retirement benefits.

• Well-being programs.

• Professional certification relevant to the associate’s field.

• Tuition reimbursement.

• Quarterly incentive programs.

• Annual incentive programs.

• Work-life flexibility.

• Opportunities for professional development.