Senior Director of Product – P2P Marketplace, Platform

This is a fully remote position, open to applicants in Asia.

📋 Description

• Establish the vision, business goals, and strategic roadmap for P2P.

• Prioritize customer segments, markets, and payment methods based on demand, competitive landscape, economic factors, and regulatory obligations.

• Create strategies for merchant acquisition, onboarding, incentives, and retention.

• Collaborate with commercial and local teams to ensure reliable liquidity, competitive pricing, and comprehensive payment-method coverage.

• Define fee structures and develop incentive programs.

• Work with finance and commercial partners to enhance revenue, reduce transaction costs, and improve contribution margins.

• Oversee the development of systems for matching, escrow, order management, payment confirmation, transaction limits, merchant controls, and dispute resolution.

• Develop reusable platform capabilities and integration specifications for various Payward products.

• Outline transaction workflows, exception handling processes, and acceptance criteria.

• Utilize customer research and transaction data to enhance user interfaces, minimize friction, and boost completion rates.

• Collaborate with risk management, compliance, legal, and operations teams on verification processes, fraud prevention, disputes, and appeals.

• Lead cross-functional launch initiatives and establish operational processes for the market.

• Monitor metrics such as liquidity, order completion rates, time to trade, repeat usage, disputes, fraud losses, and platform reliability.

• Engage senior stakeholders, collaborate with engineering teams, and nurture product talent as the platform evolves.

⛳️ Requirements

• Proven track record in launching and scaling a crypto P2P marketplace in the APAC region, preferably from inception.

• Extensive senior product leadership experience with accountability for strategy, roadmaps, and measurable business results.

• In-depth knowledge of merchant operations, two-sided liquidity, pricing models, incentives, and the economics surrounding P2P trading.

• Practical experience with APAC payment methods, local banking systems, and wallet ecosystems, along with an understanding of how customer behaviors vary across markets.

• Experience in developing shared platform capabilities utilized by multiple products, channels, or external partners.

• Strong judgment regarding fraud, payment verification, transaction disputes, and the operational challenges of managing a financial marketplace.

• Technical proficiency in APIs, transaction lifecycles, payment integrations, and reliable financial systems.

• Ability to influence senior stakeholders and lead through collaboration with engineering, interface product teams, operations, risk, and commercial teams.

• More than 6 years of experience in Product management.

• Proficiency in one or more APAC languages is a plus.

• Experience in expanding P2P services across multiple APAC markets is a plus.

• Experience with stablecoins and local fiat on/off-ramps is a plus.

• Experience in building and leading product teams is a plus.

🏝️ Benefits

• Equity program.

• Bonus program.

• Wellness allowance.

• Medical benefits [US Only].

• Dental benefits [US Only].

• Vision benefits [US Only].

• 401(k) [US Only].

• Dogfooding requirement and access to Kraken products.