Senior Director of Business Operations – Experiential Events

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership and enhance TH’s operational framework throughout the entire client and project lifecycle.

• Develop and implement standard operating procedures (SOPs), workflows, and operational rhythms.

• Standardize the processes for project setup, scoping, staffing, tracking, delivery, and closure.

• Manage project delivery from pitching and execution to closing and follow-up.

• Ensure timely project delivery while maintaining margin targets.

• Oversee hours forecasting and capacity planning for proposal, project, and support teams.

• Allocate current resources effectively and anticipate future demands.

• Manage project profitability, budgeting, change orders, pricing, and real-time margin tracking.

• Identify patterns in margin performance and enhance pricing and planning strategies.

• Develop metrics, dashboards, and reports to monitor project health, hours burned, margins, and operational risks.

• Identify risks early and initiate corrective measures.

• Lead the weekly operational cadence across various functions.

• Provide priorities, owners, and outcomes for discussion in leadership meetings.

• Highlight and address gaps, escalating issues for leadership resolution.

• Mentor team leads through setting expectations, utilizing scorecards, and providing coaching.

• Cultivate leadership capacity to ensure the business scales without reliance on a single individual.

⛳️ Requirements

• 8-10+ years of experience in operations leadership within a fast-paced, client-service environment.

• Background in agency, production, events, or similar settings.

• Proven experience in developing operational systems and ensuring team adherence.

• Capability to work through operational details and create practical systems.

• Ability to uphold standards and directly address any gaps.

• Strong skills in capacity and resource planning.

• Experience in managing project profitability.

• Familiarity with establishing KPIs and scorecards linked to efficiency, profitability, and scalability.

• Experience in mentoring managers into leadership roles.

• Ability to lead through influence and collaboration.

• Capacity to maintain standards across a distributed team.

• Clear and direct communication skills, with effective follow-through.

• Experience with formal operating systems, such as EOS, is a plus.

• Flexibility to operate primarily in Eastern Time.

• Willingness to travel occasionally as needed.

🏝️ Benefits

• Performance bonuses.

• Health insurance.

• Dental insurance.

• Life insurance.

• 401(k) plan with company contributions.

• Paid time off.

• Sick days.

• Paid holidays.

• Remote work opportunities within the US.

• Occasional travel as required by the job.