Accounting & Business Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as the primary expert for clients utilizing Pennylane as their core accounting and financial management platform.

• Act as an intermediary between business owners, internal accountants, and accounting firms.

• Cultivate a daily comprehension of the challenges faced by users.

• Investigate inquiries and either resolve them directly or escalate issues to the technical departments.

• Assist both in-house and external accountants in migrating their data into Pennylane.

• Receive and assess requests related to accounting matters.

• Monitor requests until all tickets are fully resolved.

• Contribute to the development and updating of support resources.

• Share accounting expertise and practical experience with team members.

• Provide structured feedback from customers to the product teams.

• Identify opportunities for enhancement and lead projects aimed at improvement.

⛳️ Requirements

• An accounting qualification or degree (BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master CCA, or a Bachelor’s degree in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, ideally encompassing at least three tax seasons.

• Direct experience working with business owners is advantageous.

• A keen interest in innovative tools and emerging technologies.

• Self-driven with the capability to independently resolve issues and identify solutions.

• Familiarity with Pennylane is a bonus.

• Proficient in professional-level English.

• Exceptional written communication skills, with the ability to engage users in a clear and professional manner.

• Capability to understand and address customer needs while delivering outstanding service.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to swiftly changing platform conditions.

• Eagerness to learn and keep abreast of product advancements.

• Candidates must reside in Europe; Pennylane does not offer visa sponsorship and does not hire outside of Europe.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional RTT days ranging from 6 to 12, in addition to 5 weeks of paid vacation.

• An opportunity to enhance your English skills with Busuu.

• A monthly stipend to support remote work or usage of coworking spaces.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac for work purposes.

• Participation in company events, including quarterly Tech Days and an annual seminar.