Business Operations & Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform expert for the Pennylane customer community.

• Act as a bridge between client business owners, in-house accountants, and accounting firms.

• Comprehend and investigate issues faced by users.

• Offer solutions or answers and escalate matters to technical teams when needed.

• Assist accountants in integrating their data into Pennylane to help with migration.

• Receive, evaluate, and address accounting-related requests.

• Monitor requests until the tickets are fully resolved.

• Manage increasingly complex customer inquiries.

• Develop and update help resources to encourage customer self-service.

• Share accounting insights and practical experience with team members.

• Provide structured feedback to product teams regarding customer usage.

• Identify opportunities for enhancement and spearhead improvement initiatives.

⛳️ Requirements

• Relevant accounting qualification (BTS CGO, DCG, BTS PME-PMI Business Administration Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, preferably including three tax seasons.

• Prior experience working directly with business owners is advantageous.

• Enthusiasm for innovative work tools and new technologies.

• Self-driven with the capability to independently solve problems and find solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Exceptional written communication skills and the ability to clearly and professionally explain concepts to users.

• Capability to understand and address customer needs, deliver excellent service, and maintain strong relationships.

• Ability to work both independently and collaboratively within a team.

• Adaptability to rapid changes within the platform.

• Willingness to learn and stay current with product developments.

• Candidates must reside in Europe; Pennylane does not offer visa sponsorship and does not hire outside of Europe.

• Proficiency with ticketing or documentation tools such as Intercom, Zendesk, or Notion.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional RTT days ranging from 6 to 12, in addition to 5 weeks of paid annual leave.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance to support remote work or coworking space expenses.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• Provision of a Mac computer.

• Tech Days every three months for remote employees.

• Annual company off-site event.