Senior Director, Learning & Development

This is a fully remote position, open to applicants in Texas.

📋 Description

• Redesign Restore’s learning and development framework across more than 200 franchised wellness studios.

• Take complete ownership of the LMS, which includes selection or reconstruction, content architecture, analytics, and integration with HRIS, EHR, and POS systems.

• Transition training from event-centric delivery to daily, in-the-flow micro-learning.

• Create and implement 101/201/301 role-specific certification pathways for Registered Nurses, General Managers, Estheticians, and Wellness Representatives.

• Develop franchisee onboarding processes from FDD signature through to opening day and beyond.

• Train trainers and establish regional field coaches.

• Ensure that new team members complete their certifications prior to client engagement.

• Keep operations manuals and brand standards current, accessible, and enforceable.

• Convert operations documentation into training materials and audits.

• Be responsible for the new studio opening readiness playbook.

• Collaborate with Product, the Chief Medical Officer, Medical Operations, and Regulatory on training for new service launches.

• Provide clinical, operational, and sales training when services are activated.

• Foster cross-functional communication via newsletters, huddles, regional calls, video updates, and LMS announcements.

• Implement AI-driven micro-training, role-play simulations, personalized learning paths, and real-time AI coaching.

• Deliver an AI-enhanced pilot and revamped roadmap within the first 90 days.

• Launch 101 certifications for all four roles by the sixth month and the complete 101/201/301 certification stack by the twelfth month.

• Evaluate the impact on conversion rates, attachment, rebooking, profitability, labor efficiency, retention, NPS, clinical quality, service mix, ramp time, certification pass rates, and studio performance.

• Report directly to the CEO and be a part of the senior leadership team.

⛳️ Requirements

• Bachelor’s degree in Training and Development, Business Administration, or a related field experience.

• Experience within a franchise system, particularly in leading Learning & Development in a multi-unit franchise.

• Over 5 years of experience in developing and delivering scalable and effective training programs in a multi-unit retail or similar setting.

• More than 3 years of experience in people management.

• Proven experience managing LMS, designing certifications, conducting field training, onboarding franchisees, maintaining operations manuals, and preparing for new studio openings.

• Demonstrated, measurable impact on KPIs related to conversion, retention, profitability, or ramp metrics.

• Familiarity with LLMs, AI tutors, and agents.

• Clinical and product knowledge regarding regulated services such as hormones, peptides, IV therapy, and aesthetics.

• Strong grasp of adult learning principles, instructional design methodologies, and training evaluation techniques.

• Excellent communication and presentation abilities.

• Experience in managing trainers and instructional designers.

• Highly organized and detail-oriented; capable of managing multiple projects and meeting deadlines.

• Proficient in Google Suite and learning management systems (LMS) preferred.

• Background in health, wellness, medical, or aesthetic services is an advantage.

• Experience in establishing a learning platform from the ground up is a plus.

• Multi-state experience across regulated services is a bonus.

• Previous experience training RNs or licensed clinical staff is a plus.

🏝️ Benefits

• Competitive salary along with an annual bonus.

• Insurance benefits available within 30 days of the start date.

• 401k matching up to 4%.

• Monthly fitness reimbursement.

• Flexible Paid Time Off (PTO).

• Complimentary and discounted therapies in-studio and in-office.

• Genuine budget and a seat on the senior leadership team.

• Opportunities for skill enhancement and career progression.