Manager, Learning & Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily logistics involved in training and onboarding for care teams.

• Take ownership of the training calendar and coordinate with subject matter experts and trainers for each session.

• Ensure that all new hires complete their onboarding process within the designated timeframe.

• Convert Clinical Operations' training framework into detailed session designs, which include materials, activities, and pacing.

• Manage trainers and contributors, providing feedback on the quality of their delivery.

• Create and maintain training calendars across various markets, sequencing cohorts and managing session logistics.

• Analyze completion data and gather new hire feedback, presenting recommendations to senior leadership.

• Develop reusable templates, job aids, and a training library for launching new markets.

• Establish metrics to assess training effectiveness and enhance content and delivery.

• Lead the execution of training week and ensure readiness for new market launches.

• Collaborate with Clinical Operations and market leadership to synchronize training schedules with hiring and launch plans.

• Engage in market launch planning to guarantee that cohorts receive timely training.

• Manage the new hire onboarding checklist and Learning Management System across markets.

• Coordinate the availability of SMEs and trainers while distributing materials prior to sessions.

• Facilitate smooth onboarding processes and support shadowing with Care Team Managers.

⛳️ Requirements

• 5-8 years of experience in Learning & Development or training program management, including experience in scaling a program across multiple locations.

• Capable of advocating for changes using data, while being disciplined enough to work within the framework of Clinical Operations.

• Proven experience in managing trainers or training delivery personnel.

• Excellent organizational skills with the ability to handle multiple training initiatives, launches, and stakeholders at once.

• Proficient in utilizing data and feedback to assess training effectiveness and foster continuous improvement.

• Committed to enhancing the experience of individuals navigating a cancer diagnosis and eager to build the team that fulfills that mission.

• Previous experience in healthcare is highly preferred.

• Ability to work during East Coast or Central hours.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Supportive work environment focused on collaboration and teamwork.