Instructional Designer

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of creating and developing impactful learning experiences that enhance sales productivity, improve channel partner performance, and drive revenue growth.

• Develop strategic enablement initiatives for Sophos sales teams, channel partners, and customer-facing roles that align with go-to-market strategies.

• Quickly produce content utilizing AI-driven tools and contemporary design methodologies, including simulations, adaptive learning, microlearning, and scenario-based learning.

• Collaborate with global stakeholders from Sales, Channel, Product, and go-to-market teams to convert complex solutions into learner-focused experiences.

• Oversee instructional design projects from inception to launch, managing timelines, deliverables, and quality across various workstreams.

• Act as a subject matter expert in instructional design best practices, adult learning theory, and technology-enhanced learning approaches.

• Assist in configuring and utilizing LMS/LXP platforms effectively.

• Use data, feedback, and performance metrics to continually enhance learning experiences.

• Innovate and refine AI-enabled instructional design operating models and workflows.

• Employ generative AI and prompt-driven workflows to create courses, simulations, assessments, job aids, and facilitator guides with thorough human quality reviews.

• Design AI-supported practice and coaching experiences, including AI role-play and conversational simulations.

• Establish repeatable processes to convert SME insights, product documentation, and recordings into learner-ready materials.

• Work alongside product, sales, and go-to-market stakeholders across various regions as part of a global enablement team.

⛳️ Requirements

• Over 7 years of experience in instructional design within technical and sales enablement fields.

• Extensive experience in B2B technology or cybersecurity sectors, preferably with complex product portfolios.

• Proficiency with AI-powered authoring tools and developing AI-supported practice and coaching experiences.

• Practical knowledge of AI, including generative AI tools, prompt design, and content transformation workflows.

• Capability to design AI-assisted learning content and workflows that balance speed, personalization, accuracy, governance, and human judgment.

• Experience managing multiple time-sensitive projects across global teams.

• Familiarity with LMS and LXP platforms.

• Understanding of enablement metrics such as time to productivity, deal velocity, and content engagement.

• Knowledge of adult learning theory, performance consulting, and instructional design frameworks like ADDIE or SAM.

• Strong communication, collaboration, and project leadership abilities.

• Adaptable, critical-thinking mindset with a tendency towards action and innovation.

• Legal authorization to work in India without employer sponsorship.

• Preferred: experience with channel enablement programs in the cybersecurity field.

• Preferred: background in designing for diverse global audiences, including localization processes.

• Preferred: experience implementing AI-assisted learning, content operations, or authoring tools at scale.

• Preferred: knowledge of governance practices for AI-assisted content.

• Preferred: project management experience with tools like Asana, Monday.com, Smartsheet, Jira, or similar.

• Preferred: familiarity with LMS platforms such as Docebo, Mindtickle, Seismic, HubSpot, or equivalent.

🏝️ Benefits

• Remote-first working model, with remote work being the primary option for most employees.

• Employee-led diversity and inclusion initiatives.

• Annual charity and fundraising events.

• Volunteer days.

• Global employee sustainability programs.

• Global fitness and trivia competitions.

• Global wellbeing days.

• Monthly wellbeing webinars and training sessions.

• Adjustments in the recruitment and selection process for applicants who require support.