Senior Director, Go-to-Market Services

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the sales operations for professional services, establishing revenue objectives and driving initiatives to meet and surpass targets.

• Define service offerings while managing a team that sells to both new and existing clients.

• Collaborate with Services leadership to clearly communicate high-value offerings within the P&C market.

• Create and enhance a robust pipeline through service offerings and customer engagement channels.

• Partner with sales operations to generate reports on services sales objectives.

• Provide leadership and guidance for solution architecture teams, including workforce planning, performance management, coaching, career development, and readiness.

• Advance the solution architecture team towards exceptional performance in prospect and customer interactions and the delivery of high-value solutions.

• Establish and uphold solution architecture standards, reference architectures, and best practices that align with Duck Creek products, cloud platforms, and integration patterns.

• Collaborate with Product Management, Engineering, Professional Services, Sales, and Alliances to ensure architectural alignment from pre-sales to delivery and lifecycle management.

• Work in partnership with external organizations to define joint solution patterns and maintain consistent architectural approaches.

• Assist sales and account teams by providing executive-level technical and solution leadership for strategic opportunities.

• Represent the perspectives of solution architecture in leadership forums and cross-functional planning, including services strategy and go-to-market initiatives.

• Ensure that solution architectures communicate the value, differentiation, and outcomes of Duck Creek professional and partner-delivered services.

• Guide teams in creating repeatable solution and service patterns for scalable sales and delivery models.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent professional experience.

• Over 12 years of progressive experience in P&C insurance enterprise services sales, architecture, solution design, or technical leadership roles.

• More than 5 years of experience in leading and managing technical teams.

• Proven experience in designing and governing large-scale, enterprise-level, cloud-based software solutions.

• Familiarity with the insurance or financial services software sector.

• Experience in a global insurance software sales organization.

• Formal architecture or cloud certifications (e.g., TOGAF, AWS, Azure, or equivalent).

• In-depth understanding of sales methodologies, tools, and processes.

• Extensive expertise in insurance P&C enterprise solution architecture and distributed systems design.

• Strong comprehension of cloud-native architectures, SaaS platforms, and integration technologies.

• Demonstrated ability to lead, mentor, and develop senior technical professionals.

• Strategic mindset capable of translating business objectives into architectural direction.

• Strong governance perspective combined with pragmatism and a focus on delivery.

• Exceptional communication skills suitable for both technical and non-technical audiences.

• Ability to influence across functions and locations without direct authority.

• Sound judgment in evaluating architectural trade-offs, risks, and impacts.

• Excellent collaboration skills with a commitment to cross-functional partnerships.

• Customer-focused mindset prioritizing long-term solution sustainability.

• Capability to manage multiple complex initiatives at once.

• High level of accountability and ownership for results.

• Adaptability in a dynamic, fast-paced global software environment.

• Strong problem-solving and analytical skills.

• Demonstrated leadership behaviors that align with the values of Duck Creek Technologies.

🏝️ Benefits

• Flexible work environment.

• Medical, dental, vision, life, and disability insurance.

• 401(k) retirement plan with a match (6% employer match up to $12,000 annually).

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• Paid holidays, vacation, and volunteer time.

• Employee Assistance Program (EAP).

• Annual bonus compensation, subject to plan terms and individual eligibility.