Senior Director, Global Partner Success

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Establish and create a top-tier global Partner Success operating model.

• Formulate strategies, data analytics, and management systems to transition partners from onboarding to sustained delivery maturity.

• Set global standards, segmentation, engagement motions, partner health scoring, escalation paths, dashboards, and operating cadence.

• Convert market, pipeline, and customer demand into partner capability and capacity requirements by region, solution, and delivery role.

• Identify capability gaps and initiate corrective actions.

• Align certification, training, knowledge transfer, and role-based enablement with market demands.

• Enhance the capacity for qualified partner-led services.

• Ensure cross-functional accountability for partner joint success plans, business reviews, and decision-making forums.

• Oversee and enhance implementation quality through readiness reviews, quality gates, assurance, and remediation mechanisms.

• Define business requirements for partner success tools, data stewardship, and workflow integration.

• Leverage data and insights to boost partner adoption, engagement, capacity, quality, and contributions.

• Design the comprehensive partner success lifecycle from recruitment handoff to maturity.

• Articulate the Partner Success vision, service model, organizational design, roles, processes, and investment roadmap.

• Report directly to the SVP of Global Alliances.

• Develop a disciplined execution plan to drive measurable ecosystem capacity, pipeline, and implementation results.

⛳️ Requirements

• Proven leadership experience in enterprise software, SaaS, cloud, consulting, or within a technology ecosystem.

• Strong track record in building or transforming global partner/customer success capabilities.

• Comprehensive understanding of GSIs, regional systems integrators, and strategic technology partners.

• Ideally possess robust supply chain expertise and experience with APS systems.

• Demonstrated success in designing partner lifecycle, enablement, governance, health, quality, and performance management frameworks on a global scale.

• Experience in transforming operating models, including organization design, change management, process adoption, and executive-level business cases.

• Strong knowledge of complex enterprise implementations.

• Experience in supply chain planning, transformation, or mission-critical applications is highly valued.

• Commercially insightful and analytically rigorous.

• Mature and senior presence with excellent communication and stakeholder leadership skills.

• Ability to influence senior internal and external leaders without relying on direct authority.

• Willingness to travel globally as required.

🏝️ Benefits

• Flexible vacation and Kinaxis Days (company-wide days off).

• Flexible work options.

• Programs focused on physical and mental well-being.

• Regularly scheduled virtual fitness classes.

• Mentorship programs, training, and career development opportunities.

• Recognition programs and referral rewards.

• Hackathons.