Senior Director, Global Partner Success

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Create and implement a new global Partner Success operational framework.

• Formulate strategies, data analytics, and management systems to transition partners from onboarding to consistent delivery maturity.

• Set global standards, partner segmentation, engagement strategies, health scoring, escalation protocols, dashboards, and operational rhythm.

• Convert market demand, pipeline, and customer requirements into partner capability and capacity needs by region, solution, and delivery role.

• Identify capability gaps and initiate corrective actions.

• Align certification, training, knowledge transfer, and role-specific enablement with market requirements.

• Enhance the capacity of qualified partner-led services.

• Ensure accountability for partner joint success plans, business reviews, and decision-making forums for strategic partners.

• Oversee and elevate implementation quality through readiness assessments, quality checkpoints, assurance, and remediation strategies.

• Specify business requirements for partner-success tools, data management, and workflow integration.

• Leverage data and insights to enhance partner adoption, engagement, capacity, quality, and contributions.

• Design the partner success journey from recruitment transfer to onboarding, enablement, activation, delivery readiness, performance management, growth, and maturity.

• Establish the global Partner Success vision, service framework, organizational design, roles, processes, and investment roadmap.

• Report directly to the SVP of Global Alliances.

• Build and manage the Partner Success team.

⛳️ Requirements

• Extensive leadership experience in enterprise software, SaaS, cloud, consulting, or a technology ecosystem.

• Proven track record of creating or transforming global partner/customer success capabilities.

• In-depth knowledge of GSIs, regional systems integrators, and strategic technology partners.

• Experience in designing partner lifecycle, enablement, governance, health, quality, and performance-management frameworks on a global scale.

• Background in transforming operating models, including organizational design, change leadership, process adoption, and executive-level business cases.

• Strong understanding of complex enterprise implementations.

• Experience in supply chain planning, transformation, or mission-critical applications is highly regarded.

• Commercially savvy and analytically skilled.

• Mature and senior presence, with effective communication and stakeholder leadership.

• Ability to influence senior internal and external leaders without relying solely on direct authority.

• Willingness to travel globally as needed.

• Strong expertise in supply chain management and experience with APS systems is preferred.

🏝️ Benefits

• Flexible vacation and Kinaxis Days (company-wide days off).

• Flexible work arrangements.

• Programs focused on physical and mental well-being.

• Regularly scheduled virtual fitness classes.

• Mentorship programs, training, and opportunities for career development.

• Recognition programs and referral bonuses.

• Hackathons.