Senior Director, Global Infrastructure Technology – Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement a multi-year enterprise infrastructure strategy and roadmap that aligns with business, clinical, data, and AI objectives.

• Build, lead, and nurture infrastructure teams across cloud, network, operations, end-user services, and managed service partners.

• Establish standards for infrastructure architecture, reference patterns, governance, and operational models.

• Provide strategic advice to executive leadership on topics such as strategy, risk management, investment, and performance metrics.

• Take ownership of the multi-cloud strategy encompassing AWS, GCP, Azure, and Microsoft 365.

• Lead cloud platform engineering initiatives utilizing Infrastructure as Code, automation, infrastructure CI/CD, and policy-as-code.

• Drive FinOps practices, enhance cost visibility, optimize expenses, and manage reserved-capacity strategies along with chargeback/showback mechanisms.

• Enable the creation of secure infrastructure for platforms like Snowflake, enterprise AI/search systems, and ML/GPU workloads.

• Oversee the migration and modernization of workloads from on-premises setups to cloud environments.

• Manage the architecture of the enterprise network across various locations, including offices, clinical sites, manufacturing facilities, data centers, and cloud environments.

• Design secure connectivity solutions for hybrid and multi-cloud environments.

• Implement network segmentation and isolation strategies for manufacturing/OT and clinical settings.

• Supervise data centers, compute resources, storage, backup solutions, virtualization, hardware lifecycle management, and end-user computing.

• Operate security controls and technologies, including firewalls, WAF, proxies/SASE, NAC, and VPN.

• Integrate security by design principles and manage infrastructure vulnerability remediation and patching efforts.

• Maintain identity and directory infrastructure, which includes SSO, MFA, and directory services.

• Collaborate with the CISO organization during security incident responses.

• Ensure that the infrastructure adheres to regulatory and compliance requirements.

• Support validation of computer systems, change control, audit preparedness, and regulatory audits.

• Oversee business continuity and disaster recovery plans, including defining RTO/RPO targets and conducting DR tests.

• Establish observability frameworks, monitoring, alerting, SRE practices, SLOs, and error budgets.

• Advance ITSM processes by employing ITIL-aligned practices and ServiceNow.

• Manage both OpEx and CapEx budgets for infrastructure.

• Cultivate relationships with strategic technology, cloud providers, telecom, and managed service vendors.

• Assess emerging technologies to make informed recommendations regarding build, buy, or partner decisions.

⛳️ Requirements

• Over 15 years of progressive experience in enterprise infrastructure.

• At least 7 years of experience leading multi-disciplinary infrastructure teams at the director level or higher.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• Extensive hands-on and architectural expertise in at least one major cloud platform, preferably AWS and/or GCP.

• Proven experience managing multi-cloud and hybrid environments.

• Strong foundation in enterprise networking.

• Practical experience in engineering and operating security infrastructure in collaboration with a security organization.

• Experience operating within a regulated industry such as medical devices, life sciences, pharmaceuticals, healthcare, or financial services.

• Familiarity with FDA regulations, including 21 CFR Part 11 and 21 CFR Part 820, as well as frameworks such as HIPAA, SOC 2, ISO 27001, and NIST CSF.

• Demonstrated success in leading large-scale transformation initiatives, including cloud migration, data center consolidation, network modernization, or similar enterprise projects.

• Experience managing substantial budgets and strategic technology, cloud, telecom, and managed service vendors.

• Exceptional communication and influencing skills at the executive level.

• Preferred: experience within medical device, digital health, or connected-device companies that provide 24/7 clinical services.

• Preferred: experience supporting manufacturing or OT networks and familiarity with IEC 62443 or similar OT security practices.

• Preferred: knowledge of Snowflake, Databricks, ML/GPU workloads, and enterprise AI tools.

• Preferred: global infrastructure experience across regions including the United States, United Kingdom/Europe, and Asia-Pacific.

• Preferred: AWS or GCP Professional Architect certification, CCIE/CCNP, MBA, or an advanced degree.

🏝️ Benefits

• Reasonable accommodations for qualified individuals with disabilities in job application procedures.

• Commitment to an inclusive workforce and equal employment opportunities.