Senior Director, Cloud Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of comprehensive cloud operations for Foundant's SaaS product suite.

• Ensure the availability, performance, and dependability of production systems.

• Spearhead availability incident management, including triage, resolution, and root cause analysis.

• Deliver incident reports and root cause analyses to both internal and external stakeholders.

• Supervise configuration and change management across automated CI/CD and manually managed environments.

• Oversee infrastructure hosting expenses across the US, Canada, EU, Australia, and UK regions.

• Build and lead a team of system administrators and Site Reliability Engineers (SREs).

• Mentor team members towards achieving technical excellence and accountability for operational results.

• Collaborate with Development, Technical Security, and Support teams for operational readiness, incident response, and handoffs.

• Establish and continuously enhance monitoring, alerting, and performance management methodologies.

• Translate Foundant's strategic vision into a cloud operations approach across five products.

• Set and enhance availability and performance benchmarks using data and monitoring insights.

• Make prompt decisions during live availability incidents.

• Clearly communicate root causes of incidents and operational modifications.

• Develop team members through feedback, technical coaching, and opportunities for ownership.

• Perform additional duties as assigned.

⛳️ Requirements

• Over 10 years of progressive experience in cloud operations or infrastructure leadership.

• More than 5 years in a director-level position.

• Extensive, hands-on expertise in operating and troubleshooting multi-cloud environments, including AWS and Azure.

• Experience in managing availability and performance of SaaS products deployed across various geographic regions.

• Familiarity with regional data residency and compliance issues in the US, Canada, EU, UK, and Australia.

• Proven experience leading availability incident management and root cause analysis for production environments.

• Experience overseeing configuration and change management within infrastructure-as-code/CI-CD and traditional manually managed release environments.

• Skilled in managing cloud infrastructure hosting costs at scale, including forecasting and cost optimization.

• Experience in building, managing, and developing teams of system administrators and/or Site Reliability Engineers.

• Bachelor's degree in Computer Science, Information Systems, or a related field is preferred.

• Must have legal eligibility to work in the United States.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Tuition reimbursement program.

• Lifestyle reimbursement options.

• Customized mindfulness initiatives.

• Tailored fitness programs.

• Flexible Paid Time Off (PTO) policy.

• Opportunities for professional and personal development.

• Collaboration across teams with exposure to diverse ideas, expertise, and projects.

• Opportunities for internal mobility and career advancement.

• Autonomy and responsibility in your role.

• Employee recognition initiatives.

• Accommodations provided throughout the interview and employment process.