Senior Director, Enterprise Implementation Services

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assemble the professional services team dedicated to systems implementation.

• Develop the operational model, service offerings, engagement framework, delivery methodology, governance, and handoff processes.

• Establish standards and templates for scoping, estimation, staffing, change control, and project closure.

• Create role definitions, skill levels, and career pathways for implementation consultants, project managers, and solution architects.

• Define and oversee metrics such as utilization, margin, schedule and budget variances, scope-change capture, and customer satisfaction.

• Collaborate with New Logo, Expansion Growth, and Finance teams to formulate implementation budgets and Statements of Work (SOWs).

• Implement processes for change orders and SOW amendments.

• Review and authorize scope and pricing for large or complex projects.

• Lead and escalate major, high-risk enterprise implementations.

• Direct solution design, integrations with ERP, HRIS, IAM, data platforms, and other enterprise systems, as well as data migration and change management.

• Hold delivery teams accountable for adherence to schedules, budgets, quality standards, and customer outcomes.

• Recruit, develop, coach, and expand the implementation team.

• Assess the ideal mix of internal staff, partners, and subcontractors, managing those relationships effectively.

• Engage with customer executives and sponsors to align expectations and foster confidence in delivery.

• Provide insights to Product and Leadership based on the needs of large customers and lessons learned from delivery experiences.

• Collaborate with Growth leadership to highlight implementation capabilities in strategic pursuits.

⛳️ Requirements

• Over 12 years of experience in consulting, systems implementation, or professional services.

• More than 5 years of experience in managing and leading professional services delivery in the EHS management systems and/or EHS digital platforms sector.

• Proven experience in building, scaling, or significantly reshaping professional services or implementation practices.

• Familiarity with offerings, methodologies, pricing, resourcing, and delivery governance.

• Strong commercial acumen, with skills in scoping, pricing, and negotiating SOWs.

• Experience in managing change control and ensuring accountability for engagement margins and profitability.

• Executive presence and the ability to earn trust with customer executives, internal leadership, and delivery teams.

• Bachelor's degree or equivalent professional experience.

• Willingness to travel up to 35% of the time.

🏝️ Benefits

• Employee role.

• Full-time employment.

• Remote work opportunities in the US Midwest and East Coast.

• Chance to develop a services capability from the ground up, backed by visible executive sponsorship.

• Significant influence over how the company packages, prices, and delivers its services.

• A meaningful mission dedicated to protecting individuals, communities, and the environment.