Senior Director, Commercial Operations

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Evaluate comprehensive commercial processes, policies, and resources throughout the deal lifecycle.

• Create and document the envisioned future state, encompassing pricing, discount, and conversion analytics.

• Specify the requirements for enabling systems and assist in the implementation of CPQ, approval workflows, and contract lifecycle.

• Utilize AI to enhance process speed and overall productivity.

• Support pilot programs during live operations and refine designs based on outcomes.

• Act as the process owner and subject-matter expert, managing and overseeing core commercial processes.

• Handle exceptions and lead continuous improvement efforts in both speed and quality.

• Provide ongoing evaluations of pricing, discount, and deal data to guide commercial decisions and policies.

⛳️ Requirements

• Over 12 years of experience in strategic transformation, with a strong background in analytics, processes, technology, and business within SaaS or PaaS environments.

• More than 2 years of experience leading a team and achieving results.

• Practical experience in both process and technology in a business setting.

• Extensive knowledge of the commercial sector, including deal desk operations, contracts, pricing systems, and Configure, Price, Quote (CPQ).

• Excellent modeling and analytical skills with the ability to execute changes in live operations.

• Strong written and verbal communication skills, along with effective collaboration abilities.

• Proficient in delivering executive-level presentations.

• Must be located in Boston, Massachusetts, or elsewhere on the East Coast.

• Willingness to travel up to 20% of the time.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Paid time off