Senior Director, Client Success

This is a fully remote position, open to applicants in Alabama, +27 more states.

📋 Description

• Manage Revecore’s most critical and intricate client relationships.

• Act as the primary relationship owner for key client stakeholders.

• Supervise client performance and spearhead recovery strategies for engagements at risk.

• Provide consistent updates to designated executive sponsors.

• Involve executive sponsors when strategic assistance or escalation is necessary.

• Lead the creation and implementation of action plans for clients facing challenges.

• Collaborate on recovery strategies with Operations and leadership teams.

• Monitor client health indicators using CSP or Salesforce.

• Showcase Revecore's value through strategic reporting.

• Discover opportunities for service expansion.

• Mentor Directors and Client Success Managers.

• Foster long-term client retention through proactive partnership management.

⛳️ Requirements

• At least 8 years of experience in the healthcare revenue cycle.

• Proven experience in managing large and complex client relationships.

• Strong skills in financial and operational analysis.

• Exceptional communication skills at the executive level.

• Must reside in the United States within one of the specified states: Alabama, Arkansas, Connecticut, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Wisconsin, or West Virginia.

• Residents of South Dakota and Texas must be located within the CST time zone.

• Must be eligible to work in the United States.

• Successful completion of employment history verification and a background check is required.

🏝️ Benefits

• Opportunity to work remotely from home.

• A quiet and distraction-free home workspace.

• Secure home internet connection with download speeds greater than 20 Mbps and upload speeds exceeding 10 Mbps.

• Workstation equipment and related materials will be provided or accommodated.

• Affirmative Action/Equal Opportunity Employer.