Senior Director, Client Services – Travel & Hospitality

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the strategic partner at the executive level for key retail clients.

• Align loyalty strategies with overarching enterprise goals and customer engagement aspirations.

• Spearhead the long-term advancement of loyalty programs through strategy, analytics, and technology.

• Convert data-driven insights into practical recommendations that enhance ROI.

• Recognize client risks, opportunities, industry trends, competitor actions, and changing retail behaviors.

• Propel organic growth across services, technology, analytics, and product improvements.

• Collaborate with clients to create innovative loyalty solutions.

• Facilitate cross-functional teamwork among Technology, Product, Decision Science, Strategy, and Delivery teams.

• Influence product roadmaps, operational enhancements, and cross-client opportunities.

• Steer strategic discussions around platform capabilities, integrations, and data ecosystems.

• Manage program improvements, operational execution, and technical implementations.

• Oversee forecasting, profitability management, financial performance, and long-term commercial strategy for designated accounts.

• Cultivate and maintain executive-level client relationships.

• Mentor, lead, and develop the Client Services team.

⛳️ Requirements

• 12–15+ years of experience in client services, loyalty marketing, CRM, or enterprise program management.

• Extensive experience within the travel and hospitality industry.

• Demonstrated success in managing large, complex accounts and fostering senior executive relationships.

• Profound knowledge of loyalty program strategy, customer engagement, CRM platforms, and the application of data-driven insights.

• Strong technical proficiency with SaaS platforms, integrations, data ecosystem concepts, and digital customer experience.

• Capacity to foresee risks, pinpoint growth opportunities, and shape strategic directions.

• Outstanding communication, strategic thinking, analytical problem-solving skills, and executive presence.

• Experience in managing budgets, P&L, and multi-year commercial strategies.

• Proven ability to lead and motivate cross-functional teams in a fast-paced, dynamic environment.

• Bachelor’s degree is required.

• Willingness to travel up to 20%, with peak periods reaching up to 35%.

🏝️ Benefits

• Flexible Time Off.

• Nine Company-Wide Holidays.

• A comprehensive range of benefits focused on growth, development, and personal well-being.

• Flexible work environment with opportunities for remote work.

• Occasional travel to facilitate team collaboration, customer interactions, training, and company events.