Client Services Facilitator

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate and identify procedural issues and exceptions related to client cases.

• Address client emails and inquiries in a timely and professional manner.

• Effectively communicate with clients, witnesses, and team members, especially during challenging or sensitive discussions.

• Utilize software, web portals, and digital filing systems to locate and manage information.

• Organize a calendar and monitor follow-up tasks to ensure that ongoing matters receive prompt attention.

• Research client inquiries, coordinate timely responses, and maintain organization of ongoing matters.

⛳️ Requirements

• Willingness and ability to learn the litigation process, including the significance of documentary evidence.

• Strong work ethic, dependability, and a results-oriented mindset.

• Exceptional written and verbal communication abilities.

• Keen attention to detail, robust research skills, and strong deductive reasoning.

• Capability to work independently while also collaborating with a team in a fast-paced setting.

• Proficiency in Microsoft Office, general Windows tasks, and PDF tools such as Adobe Acrobat or Nitro, including skills in opening, editing, and merging PDF files.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Flexible working hours and a supportive work environment.

• Health, dental, and retirement benefits.