Billing Client Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for client billing inquiries through phone and email, delivering timely, personalized, and solution-oriented support.

• Oversee the billing inbox and telephone line, ensuring that all inquiries are managed in accordance with departmental guidelines and service expectations.

• Take full responsibility for each inquiry from initiation to resolution, working collaboratively with team members to guarantee prompt and precise follow-up.

• Stay updated on billing processes, policies, and system changes to facilitate accurate and effective service delivery.

• Recognize and report recurring issues or trends, suggesting enhancements to processes and providing support to the Billing Specialist when necessary.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• A minimum of 1 year of experience in a Billing Specialist role.

• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

• Willingness to work overtime and adjust schedule as required.

• Strong analytical and problem-solving capabilities.

• Excellent communication skills aimed at enhancing the client experience.

• Ability to maintain composure and professionalism in high-pressure or conflict situations.

• Effective multitasking and prioritization skills.

• A curiosity-driven approach with a desire to troubleshoot, identify root causes, and propose solutions.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Flexible work hours and opportunities for overtime.

• Paid time off and holiday pay.

• Professional development and training opportunities.