Client Services Manager

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee a team of recruiters across one or multiple client accounts

• Provide exceptional client services and aim to surpass client expectations

• Establish trust and cultivate robust relationships with key client contacts and stakeholders

• Define performance standards and objectives for the team

• Evaluate progress toward goals and address any performance deficiencies

• Offer leadership, coaching, feedback, and performance management to team members

• Promote a positive and inclusive atmosphere that fosters collaboration and learning

• Aid in the effective onboarding of new clients alongside internal Cielo teams and client leaders

• Create and analyze recruiting metrics, including time to fill, aging, cost per hire, satisfaction surveys, recruiter productivity, and candidate sources

• Collaborate with recruiters and hiring leaders to establish relationships and trust

• Organize programs, events, and campaigns to enhance candidate pipelines and support recruiting strategies

• Propel strategic hiring initiatives, passive candidate outreach, recruitment marketing, and the utilization of recruitment technologies

• Attend client meetings to provide updates and data, and to address any service delivery issues

• Address client recruitment process requirements and utilize shared delivery resources

• Manage Cielo-specific metric reports and profit & loss statements

• Advocate for process standardization, continuous improvement, and consistency

• Share best practices and promote organizational initiatives

• Perform additional duties as assigned

⛳️ Requirements

• Candidates must reside in the U.S.

• Candidates may be situated in PST, MST, or CST time zones, but must be available to work during MST or CST business hours

• Proven success in high-volume recruitment is essential

• Previous experience in leading or managing recruiting teams is highly preferred

• Prior experience in a results-driven talent acquisition or human resources role

• Experience in coaching peers or managing a team

• Familiarity and knowledge of diverse recruitment technologies, including Applicant Tracking Systems (ATS) and social media platforms

• Strong proficiency in Microsoft Office Suite

• A bachelor’s degree in business, management, human resources, or a related field is preferred

🏝️ Benefits

• This position is eligible for bonuses and various benefits