Senior Director, Client Service – Healthcare Provider

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and oversee the engineering and technology growth strategy for key enterprise health accounts, encompassing relationship maps, target use cases, and a qualified pipeline.

• Cultivate relationships with leaders in technology, data, security, and AI, ranging from VP and senior director levels to the C-suite.

• Leverage existing experience and digital connections to secure introductions through account Client Partners while maintaining transparent credit sharing.

• Sell and design fixed-scope engineering sprints and pilots, subsequently transitioning them into retained engineering teams and managed services.

• Collaborate with solution architects, Forward Deployed Engineers, and global delivery teams to define, price, and staff engagements.

• Advocate for the AI-enabled engineering methodology, focusing on governance, human oversight, and traceability with technical, risk, and compliance stakeholders.

• Successfully navigate procurement, vendor risk, and security review processes within large enterprises while competing against global integrators.

• Provide accurate forecasts in the CRM and contribute valuable account intelligence and lessons learned to the team.

⛳️ Requirements

• A minimum of 12 years of experience in enterprise technology services or consulting.

• A proven history of growing healthcare provider accounts through engineering, data, cloud, and AI services.

• Significant experience with large hospital systems, hospital networks, or integrated delivery networks (IDNs) in the healthcare sector.

• Background in supporting EHR/EMR implementations and modernization, particularly with Epic or Oracle Health.

• Knowledge of revenue cycle management.

• Established relationships or a demonstrated ability to build connections with CIOs, CTOs, CDOs, and senior technology leaders within healthcare provider organizations.

• Comprehensive understanding of healthcare provider operations, clinical workflows, patient access, interoperability, and data modernization.

• Capability to identify and expand Engineering & AI opportunities within current client relationships.

• Experience in shaping and expanding complex technology consulting engagements into larger, multiyear programs.

• Ability to collaborate effectively with solution architects, engineering teams, and global delivery organizations.

• Experience with healthcare payers, including connections with major health insurance organizations (preferred).

• Experience in extending engineering services across healthcare provider and payer accounts (preferred).

• Familiarity with Snowflake, Databricks, Google Cloud, or other healthcare data platforms (preferred).

🏝️ Benefits

• Competitive base salary range of $160,000–$180,000 per year.

• Eligibility to participate in Bounteous' Business Development Commission plan.