Fleet Client Services and Billing Specialist II

This is a fully remote position, open to applicants in Louisiana, +2 more states.

📋 Description

• Support the billing process across all markets within the region.

• Oversee work in progress (WIP).

• Manage follow-up maintenance transactions from initiation until the customer unit is under the control of the repair technician.

• Ensure timely and precise documentation and notes in Cox Fleet systems for every customer interaction.

• Deliver outstanding customer service for both internal and external customer inquiries.

• Build and maintain a positive rapport with customers in a professional manner.

• Secure customer authorization for repairs and services.

• Actively reach out to customers to arrange preventative maintenance at regular intervals and promote repeat business.

• Collaborate and communicate with Field Operations to allocate suitable technicians to accounts.

• Motivate customers to schedule repairs and maintenance in advance to establish a steady workflow.

• Enhance and develop the company's capabilities in dispatching and service scheduling.

• Execute additional responsibilities and special projects as assigned.

⛳️ Requirements

• High School Diploma/GED along with 3 years of experience in a relevant field.

• Alternatively, any degree or certification beyond a High School diploma/GED in a related discipline with up to 1 year of experience.

• Alternatively, 5 years of experience in a related field.

• Exceptional verbal and written communication skills.

• Ability to effectively communicate across all organizational levels.

• Proven ability to collaborate across functions, foster positive relationships, and earn the trust of relevant partners.

• WIP Coordinator experience is highly preferred.

• Strong organizational skills with the capacity to manage multiple tasks.

• Proficient in Excel and data entry.

• Quick learner of new platforms, including Cox Fleet IT Systems, Web Wrench, MobileFrame, and RO Writer.

• Basic understanding of the trucking industry.

• Experience in fleet maintenance or other transportation roles, particularly in automotive/trucking, is beneficial.

• Ability to work both independently and collaboratively in a team setting.

• Excellent problem-solving abilities.

• Highly organized with outstanding follow-through skills.

• Must successfully pass a pre-employment drug screening.

• Must currently possess authorization to work in the United States for any employer without current or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future.

🏝️ Benefits

• Minimum of 6.67 hours of paid time off each month.

• Seven paid holidays during the calendar year.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Comprehensive health care insurance (medical, dental, vision).

• Retirement planning options (401(k)).

• Paid days off including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

• Possible additional compensation through commission and/or an incentive program.